Andy Jueden
Creighton,NE
Summary
Dynamic Broadband Technician with a proven track record at Great Plains Communications, excelling in network connectivity troubleshooting and customer service. Enhanced system performance through proactive maintenance and effective problem-solving, significantly reducing service downtime. Skilled in fiber optic splicing and equipment installation, committed to delivering exceptional results in fast-paced environments.
Broadband specialist with hands-on experience in network installations, maintenance, and troubleshooting. Strong focus on team collaboration and achieving results. Reliable with adaptable skills in fiber optics, cable systems, and customer service. Known for problem-solving and technical proficiency in dynamic environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Broadband Technician 5
Great Plains Communications
11.2016 - Current
- Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
- Reduced service downtime for customers by promptly addressing reported technical concerns.
- Ensured optimal network functionality through diligent monitoring of broadband systems and infrastructure.
- Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
- Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Enhanced network performance for clients by conducting routine maintenance and system upgrades.
- Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
- Maintained detailed records of completed work orders, providing accurate documentation for billing and inventory purposes.
- Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
- Promoted a safe working environment by adhering to company safety guidelines during installation and repair operations.
- Trained new employees to properly perform installations and repairs.
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
General Laborer
Plumbing and Electric
03.2013 - 11.2016
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Provided maintenance for construction equipment.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Water Distribution Operator
Cedar-Knox Rural Water Project
03.2011 - 03.2013
- Improved water distribution efficiency by conducting regular system inspections and identifying potential issues.
- Maintained accurate records for regulatory compliance by diligently documenting test results and maintenance activities.
- Participated in mandatory training programs to stay current on industry best practices and regulatory requirements.
- Operated valves and gates as needed for optimal flow control within the distribution network, minimizing service disruptions.
- Provided timely and accurate reports to management, including details on water usage, quality, and distribution metrics.
- Coordinated with contractors during construction projects to minimize impact on existing water distribution services while maintaining safety standards at all times.
- Performed preventive maintenance on equipment to reduce downtime and increase operational efficiency in the water distribution network.
- Reduced water loss rates by promptly identifying and repairing leaks within the distribution system.
- Optimized water pressure levels for customer satisfaction by adjusting pump operations accordingly.
- Supported infrastructure projects such as pipeline replacement or expansion by providing operational insight and assistance during planning stages.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Interpreted data to identify trends and address problems.
- Utilized SCADA systems to monitor and control plant operations.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Education
Associate of Science - Utility Line
Northeast Community College
Norfolk, NE05-2006
Skills
- Customer service
- Fiber optic splicing
- Network connectivity troubleshooting
- Cable management
- Equipment installation and maintenance
- Equipment Repair
- System configuration
- Electrical
- Structured cabling
- Signal testing
- Problem-solving
- Time management
- Attention to detail
Certification
- CDL
- CPR Certified
- Clean Driving Record
Timeline
Broadband Technician 5
Great Plains Communications
11.2016 - Current
General Laborer
Plumbing and Electric
03.2013 - 11.2016
Water Distribution Operator
Cedar-Knox Rural Water Project
03.2011 - 03.2013
Associate of Science - Utility Line
Northeast Community College
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