Angela Bumgarner
Broken Bow
Summary
I am very detailed oriented and quick to learn in whatever position I am placed in. I get along with everyone and love to build relationships with customers/clients. I am fairly competent when it comes to computers but quick to learn anything I need too.
Overview
19
19
years of professional experience
Work History
Waitress
Tumbleweed Cafe
Broken Bow
03.2024 - Current
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted in seating guests at tables or booths.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Performed basic math calculations when computing bills for customers' meals.
- Presented food and beverages to guests at tables.
Groomer
The barker shoppe
Springfield
02.2023 - 09.2023
- Managed stockroom area ensuring that merchandise was properly stocked and organized at all times.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Performed minor medical treatments on animals such as flea baths and medicated shampoos.
- Adhered strictly to all local laws pertaining to animal care and handling while providing services.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
Receptionist
The puppy plaza
Springfield
01.2021 - 01.2023
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Sanitation Lead
Vital Farms
Springfield
05.2015 - 01.2021
- Conducted regular inspections of work areas to identify potential health or safety hazards.
- Implemented corrective action plans when necessary to improve overall sanitation operations.
- Developed and implemented sanitation protocols for facility.
- Monitored sanitation activities to ensure compliance with regulations and standards.
- Collaborated with production personnel to ensure optimal hygiene practices are maintained throughout the facility.
- Identified opportunities for improvement in existing cleaning processes.
- Maintained accurate records of all cleaning activities in the facility.
- Ensured that all cleaning supplies were adequately stocked and available as needed.
- Provided guidance on best practices for storage and handling of food items.
Receptionist
Pampered Paws Pet Resort and Salon
Springfield
01.2014 - 11.2015
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Bank Teller
Teletech/USAA
Springfield
05.2013 - 08.2013
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with basic technical issues related to digital banking platforms.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Food Service Manager
McDonald's
Pensacola
10.2011 - 11.2012
- Tracked costs associated with food production to maintain profit margins.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Monitored employee performance and provided feedback for improvement opportunities.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Maintained records of food inventory, supplies, and equipment.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Resolved customer complaints promptly in a professional manner.
- Assigned tasks and monitored progress of all kitchen personnel.
Food Service Manager
Mcdonalds
Pace
09.2006 - 05.2011
- Tracked costs associated with food production to maintain profit margins.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Ensured proper portioning and serving of meals according to established standards.
- Provided ongoing training for new employees on safe food handling practices.
- Monitored employee performance and provided feedback for improvement opportunities.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Maintained records of food inventory, supplies, and equipment.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
Education
High School Diploma -
Old Suwanee Christian School
Buford, GA05-2006
Skills
- Customer service
- Order processing
- POS system operation
- Menu knowledge
- Time management
- Team collaboration
- Conflict resolution
- Inventory management
- Communication skills
- Problem solving
- Attention to detail
- Cash handling
- Guest relations
- Safety compliance
- Active listening
- Greeting guests
- Reliability and punctuality
- Order taking
- Strong multitasking
- Cleanliness
- Hospitality and accommodation
- Menu memorization
- Point of sale (POS) system operations
- Memory retention
- Stress management
- Supply restocking
- Handling complaints
Timeline
Waitress
Tumbleweed Cafe
03.2024 - Current
Groomer
The barker shoppe
02.2023 - 09.2023
Receptionist
The puppy plaza
01.2021 - 01.2023
Sanitation Lead
Vital Farms
05.2015 - 01.2021
Receptionist
Pampered Paws Pet Resort and Salon
01.2014 - 11.2015
Bank Teller
Teletech/USAA
05.2013 - 08.2013
Food Service Manager
McDonald's
10.2011 - 11.2012
Food Service Manager
Mcdonalds
09.2006 - 05.2011
High School Diploma -
Old Suwanee Christian School