Angela Conley
Lincoln
Summary
Results-driven Operations Supervisor experienced in managing business operations and employee performance. Oversaw daily activities and production processes, achieving efficiency through strong leadership and strategic problem-solving skills. Committed to delivering exceptional customer service and creating positive experiences.
Overview
5
5
years of professional experience
Work History
Operations supervisor/Manager on Duty
Kohls Dept Store
Lincoln
10.2021 - Current
- Supervised daily store operations and ensured efficient workflow.
- Managing successful unloads of merchandise trailers and processing items so they are sale floor ready.
- Merchandising freight while following guidelines for product placement and pricing.
- Preparing the trailer to be sent back to DC. Backloading empty pallets and cartons, amazon returns, recycling materials, damages and callbacks.
- Applying theft prevention devices to products.
- Order picker duties (finding and packing items for customer to pick up or online orders to be shipped out via ups).
- Keeping stockrooms cleaned to make items easy to locate and keep employees safe.
- Front end customer service duties included sales,returns,driving credit applications, customer pick ups,customer complaints.
- Trained and mentored new staff on customer service protocols.
- Managed inventory levels and organized stockroom for accessibility.
- Nightly closing duties include ensuring all customers have exited the building. Counting all register drawers and depositing the extra money in the safe. Checking to make sure employees have finished all tasks before allowing them to leave. Employee bag checks. Confirming all doors and compactor are locked. Setting the store alarm and locking building.
- Collaborated with management on strategic planning and operational goals.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on customer service standards and store procedures.
Education
Ashland-Greenwood High School
Ashland, NeSome College (No Degree) - Business Education
Southeast Community College
Lincoln, NESkills
- Inventory management
- Loss prevention
- Customer service
- Visual merchandising
- Order fulfillment
- Team leadership
- Employee training
- Staff supervision
- Conflict resolution
- Time management
- Problem solving
- Customer relations
- Operations management
- Customer satisfaction
- Multitasking Abilities
- Reliability and open schedule
Accomplishments
- Employee voted as hardest worker
- Employee voted as most innovative and creative employee
- Employee of the month 5 yrs in a row.
Affiliations
- Gardening
- Hiking
- Swimming
References
References available upon request.
Timeline
Operations supervisor/Manager on Duty
Kohls Dept Store
10.2021 - Current
Ashland-Greenwood High School
Some College (No Degree) - Business Education
Southeast Community College