Angela McKim
Lincoln,NE
Summary
Licensed P&C Insurance professional with a proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at ResourcePro. Expert in complaint handling and policy review, with a knack for organization and attention to detail. Achieved consistent performance goals, fostering strong relationships and improving service quality standards. Skilled in MS Office and excellent communication, driving efficiency and positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
ResourcePro
10.2020 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Modified, updated and processed existing policies.
- Made contact with insurance carriers to discuss policies and individual insured benefits.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Consistently met or exceeded performance goals related to customer service metrics.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
Purchasing Coordinator
Kawasakii Motors Railcar Division
04.2019 - 03.2020
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Created purchase orders and had each signed by production managers.
- Developed strong relationships with key suppliers, fostering trust and collaboration that enabled successful negotiations.
- Verified delivery of correct materials amounts to production pallets at right time.
- Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
- Played a crucial role in risk mitigation by identifying supply chain vulnerabilities early on, allowing for prompt corrective actions to be taken when needed.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Store Manager
Shell Food Mart
05.2012 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Mental Health Security Specialist
State Of Nebraska - Department Of Health And Human Services
05.2008 - 08.2012
- Participated in ongoing training opportunities to stay current on best practices in mental health security and patient care.
- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans for patients, ensuring optimal care.
- Maintained detailed records of incidents, contributing to continuous improvement efforts within the facility''s security protocols.
- Documented client progress in confidential files.
- Educated clients and families about mental health issues, treatments and resources.
- Monitored client progress and provided feedback to families and treatment team members.
Education
High School Diploma -
Nevada High School
Nevada05.1989
Some College (No Degree) - Criminal Justice/Psychology/Drug&Alcohol Studies
Mount Marty College
Yankton, SDSkills
- Call Center Operations
- Complaint Handling
- Policy understanding
- Client Education
- Organization
- Attention to Detail
- Skilled in MS Office
- Documentation processing
- Excellent Communication
- Policy Review
- Customer Service
Certification
- Licensed P & C Insurance Agent- (6/29/23 - 2/28/25)
- CISR certification- (July 2024)
Timeline
Customer Experience Specialist
ResourcePro
10.2020 - Current
Purchasing Coordinator
Kawasakii Motors Railcar Division
04.2019 - 03.2020
Store Manager
Shell Food Mart
05.2012 - 02.2019
Mental Health Security Specialist
State Of Nebraska - Department Of Health And Human Services
05.2008 - 08.2012
High School Diploma -
Nevada High School
Some College (No Degree) - Criminal Justice/Psychology/Drug&Alcohol Studies
Mount Marty College
Similar Profiles
Angom Momocha SinghAngom Momocha Singh
Associate Service Delivery Unit at ResourceProAssociate Service Delivery Unit at ResourcePro
Janani Priya NagarajanJanani Priya Nagarajan
Automation Lead at ResourceProAutomation Lead at ResourcePro
Sai Kumar BandiSai Kumar Bandi
Salesforce Admin/CPQ UAT Tester at ResourceProSalesforce Admin/CPQ UAT Tester at ResourcePro