Summary
Work History
Education
Skills
Timeline
Generic

Angela Schulz

Omaha

Summary

Dynamic customer care professional with proven success at Oriental Trading Company, enhancing customer retention through proactive communication and continuous improvement initiatives. Strong leadership and training skills fostered a motivated team environment, while effective problem-solving and policy implementation drove performance improvement. Recognized for boosting team morale and achieving high customer satisfaction.

Work History

CUstomer Care Supervisor Assistant

Oriental Trading Company
  • Achieved high customer retention rates through consistent follow-up and proactive communication.
  • Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
  • Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
  • Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.

Live Chat Agent

Oriental Trading Company
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Developed exemplary writing skills through continued correspondence with upwards of Number customers per day.

Customer Service Representative

Oriental Trading Company

Lead Sales Associate

Dollar General Distribution Center

Education

High School Diploma -

Shawnee Mission West High School
Overland Park, KS
05.2020

Skills

  • Policy implementation
  • Performance improvement
  • Staff oversight
  • Escalation support
  • Training and mentoring
  • Strong leadership

Timeline

CUstomer Care Supervisor Assistant

Oriental Trading Company

Live Chat Agent

Oriental Trading Company

Customer Service Representative

Oriental Trading Company

Lead Sales Associate

Dollar General Distribution Center

High School Diploma -

Shawnee Mission West High School
Angela Schulz