Angela Svatora
Schuyler
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Accounting Clerk
QC Supply
04.2023 - 01.2026
- Processed invoices and managed accounts payable functions efficiently.
- Reconciled bank statements, ensuring accuracy in financial reporting.
- Assisted in preparing monthly financial statements and reports.
- Maintained organized filing systems for financial documents and records.
- Input high volume of monthly statements with consistent accuracy.
- Uploaded customers checks into the software to be put onto their account for payments.
- Trained junior staff on accounting software and best practices for data entry.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Provided key clerical and administrative support to senior accounting staff.
- Managed records related to tax filings, maintaining organized documentation systems.
- Managed tax exempt files on customers accounts and uploaded them to OneSource.
- Credited customers accounts when tax was charged.
- Distributed mail to the business.
- Managed the mail room.
- Assisted in training new staff on mail handling procedures and safety protocols.
- Implemented best practices for package tracking, minimizing misdeliveries within the facility.
- Oversaw daily mail operations, ensuring compliance with organizational policies and standards.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Handled returns and claims efficiently by liaising with both vendors and warehouse staff.
- Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Consistently met tight deadlines to ensure timely submission of client tax returns.
- Processed returns and updated accounts.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Ensured accuracy in tax returns by diligently reviewing and verifying financial documents.
Daycare Provider
Angela Svatora
08.2021 - 04.2023
- Developed age-appropriate activities and crafts to engage children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Met with parents about daily activities, positive developments, and issues.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Offered top-notch care to 7+ children at once, ranging in age from 3 months to 12 years.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
Sales Assistant
QC Supply
03.2006 - 08.2021
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Helped customers find their products they needed with our catalog.
- Invoiced Daily
- Filed paper work
- Entered orders daily
- Worked in the retail store for 2 years
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Gathered and prepared sales materials in preparation for sales meetings.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed office supplies and ordered office supplies for all locations. 22 locations
- Delivered product personally for customers if it was after hours.
- Traveled and worked shows out of state and in-state.
- Answered the phones and took orders.
- Managed the front counter
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Schuyler Central High School
Schuyler, NESkills
- Time Management
- Office Supplies and Inventory
- Calendar Management
- Cash Handling
- Correspondence and Office Documents
- Office Production Evaluation
- Billing and Invoicing
- Company Standards
- Team Goals
- Listening Skills
Timeline
Accounting Clerk
QC Supply
04.2023 - 01.2026
Daycare Provider
Angela Svatora
08.2021 - 04.2023
Sales Assistant
QC Supply
03.2006 - 08.2021
Schuyler Central High School