Angeline Sladek
Colon
Summary
Dynamic customer service professional with a proven track record at 3M, excelling in problem resolution and relationship building. Adept at utilizing Microsoft Excel to analyze data trends, enhancing operational efficiency. Recognized for fostering loyalty through empathetic communication and streamlining processes, resulting in improved customer satisfaction and repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
WorkAtHomeAgent (West Telemarketing)
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed account updates.
- Assisted team members in handling complex customer issues to enhance service quality.
- Identified opportunities for process improvements to streamline customer interactions.
- Collaborated with cross-functional teams to address customer feedback and implement solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Data Entry/Customer Service
Various Employers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Paraprofessional/Bookkeeper/Secretary
William E.Collins CPA PC
01.1992 - 10.1996
- Assisted in preparing tax documents and financial statements for clients.
- Managed scheduling and communication between clients and accounting staff.
- Provided support in bookkeeping tasks, ensuring data accuracy and organization.
- Maintained client records using accounting software for efficient retrieval.
- Organized office operations to streamline workflow and enhance productivity.
- Collaborated with team members to resolve client inquiries promptly.
- Implemented filing systems to improve document management processes.
- Trained new staff on office procedures and software usage for efficiency improvement.
Human Resource Coordinatoe
3M
Valley, NE
12.2005 - Current
- Assisted with resource allocation to improve efficiency across various departments.
- Helped create project schedules and monitor deliverables for effective outcomes.
- Facilitated communication among stakeholders to address resource requirements and availability.
- Supported process enhancements that improved coordination and boosted team productivity.
- Assisted in developing project timelines and tracking deliverables for successful outcomes.
- Implemented process improvements that streamlined coordination efforts and increased team productivity.
- Supported onboarding of new team members by providing training on resource management systems.
- Analyzed data trends to enhance forecasting accuracy for resource requirements and allocations.
- Led cross-functional meetings to discuss progress, address challenges, and optimize resource utilization.
- Developed best practice guidelines for resource coordination, enhancing consistency across projects.
- Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- Implemented resource management software to centralize information and improve overall visibility into project progress.
- Reduced project delays by proactively identifying potential bottlenecks in resource availability and addressing them promptly.
- Fostered a culture of continuous improvement within the organization through regular review meetings focused on optimizing processes related to resource management.
- Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
- Spearheaded employee training programs to develop new skills within the team, increasing versatility in resource assignments.
- Ensured compliance with relevant regulations and guidelines in the allocation and management of resources, mitigating potential risks to the organization.
Education
English/Secondary Education
University of Nebraska, Lincoln
Lincoln, NESkills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft Power Point
- Microsoft Office Suite
- Customer service
- Data entry
Timeline
Human Resource Coordinatoe
3M
12.2005 - Current
Paraprofessional/Bookkeeper/Secretary
William E.Collins CPA PC
01.1992 - 10.1996
Customer Service Representative
WorkAtHomeAgent (West Telemarketing)
Data Entry/Customer Service
Various Employers
English/Secondary Education
University of Nebraska, Lincoln