Anne DeMaranville
Options in Psychology, LLC
Gering
20
years of professional experience
Business administration professional with 15+ years of experience supporting behavioral health operations, billing, and confidential records management. Skilled in scheduling, insurance verification, account reconciliation, and front desk oversight. Known for streamlining workflows, supporting staff, and delivering dependable client service.
Work History
Office Manager/Business Administrator
11 Years 5 Months- Coordinated daily office operations, scheduling, and patient flow for behavioral health services.
- Supervised front desk workflows, ensuring prompt communication with clients and providers.
- Managed intake, insurance verification, and billing support using confidential client records.
- Maintained electronic health records and documentation accuracy in compliance with HIPAA requirements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Billing and maintaining federal grants
Operations Clerk
5 Years 4 Months- Coordinated patient scheduling, ensuring accurate appointment placement and timely updates.
- Processed medical records, maintaining organized files and supporting chart retrieval.
- Verified insurance details and demographic information for registration accuracy.
- Tracked referrals, authorizations, and follow-up requests to support patient flow.
- Prepared correspondence, forms, and reports for daily administrative operations.
- Communicated with clinical staff to resolve scheduling conflicts and documentation issues.
- Monitored front-office workflow, improving efficiency and service continuity.
- Trained new clerical staff on procedures, systems, and patient service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Daycare Provider Assistant
2 Years 9 Months- Supervised children during classroom, outdoor, and transition activities while maintaining a safe, nurturing environment.
- Supported lead teachers with lesson preparation, materials setup, and daily classroom routines.
- Monitored child behavior, redirected conflicts, and reinforced positive social development.
- Assisted with arrival, departure, rest time, meals, and diapering or bathroom routines.
- Prepared age-appropriate learning materials, crafts, and play areas to support developmental activities.
- Maintained clean, organized classroom spaces by sanitizing toys, tables, and learning surfaces.
- Guided small groups through activities, encouraging participation, independence, and respectful behavior.
Education
High School Diploma
No Degree
Skills
Office management
Office operations
Billing
Administrative operations
Billing management
Bookkeeping
Compensation administration
Financial recordkeeping
Customer service
Staff management
Accounts receivable management
Team leadership
Team supervision
Recruitment support
Financial management
Business administration
Timeline
Office Manager/Business Administrator
Options in Psychology, LLC
05.2015 - CurrentRead More
Operations Clerk
Regional West Physicians Clinic- Woman's Center
01.2010 - 05.2015Read More
Daycare Provider Assistant
Calvery Lutheran Preschool
04.2007 - 01.2010Read More
WNCC
No Degree
Read More
Scottsbluff High School
High School Diploma
Read More