Brian Ulric Harman
Omaha
Summary
Experienced professional with strong attention to detail and analytical mindset, offering expertise in master data management, customer support, and claims analysis. Skilled in conducting audits and maintaining data accuracy across various databases, including customer, vendor, employee, and material records. Known for troubleshooting and problem-solving abilities, as well as effective collaboration with cross-functional teams to optimize operational efficiency. Possesses solid technical background in software applications, data manipulation, and compliance reporting.
Overview
19
19
years of professional experience
Work History
Enterprise Support Customer Care Expert
Toast
07.2023 - Current
- Provide multi-channel customer support via phone, chat, and email for hardware, software, billing, and payment processing inquiries
- Conduct in-depth troubleshooting and analysis to resolve technical issues, ensuring customer satisfaction
- Document and analyze customer interactions to identify performance trends and optimize support processes
Claims Analyst II
Mutual of Omaha
04.2020 - 07.2023
- Reviewed and processed insurance claims, ensuring compliance with company policies and regulations
- Collected, analyzed, and organized data to validate claim payouts
- Researched policies to confirm benefit accuracy and gathered necessary supporting documentation
Customer Care Analyst I
Mutual of Omaha
04.2011 - 04.2020
- Managed payment and refund processing for checks and credit cards with a focus on accuracy and compliance
- Created and maintained the Special Markets Utilization Reference File (SMURF) for new and existing health and life insurance clients
- Audited and processed business events in the MAL Data Warehouse, including refunds, policy payments, and adjustments
- Developed paperless workflow solutions, increasing efficiency and streamlining productivity
IT/Help Desk Support
Preferred Physicians Management (PPM)
09.2006 - 04.2009
- Provided IT support, resolving hardware and software issues across the organization
- Managed backup operations and ensured daily server functionality
- Administered voicemail systems, ACD groups, and Toshiba phone setups
- Conducted research on emerging technologies to improve company operations
Education
Bachelor of Science - Technical Management
DeVry University
Kansas City, MO06.2006
Associate of Arts -
Kansas City Kansas Community College
Kansas City, KS07.2005
Computer Science Coursework -
Southeast Community College
Lincoln, NESkills
- Master Data Management
- Quality Control
- Data Analysis
- Accuracy Verification
- Claims Processing
- Insurance Policy Review
- Process Documentation
- Compliance Reporting
- Technical Troubleshooting
- Help Desk Support
- Customer Service
- Problem Resolution
- Microsoft Excel
- Database Management
- Reporting
- Interdepartmental Collaboration
- Training
- Computer component installation
- Cat 5e wiring
- Quantum LTO3
- HP LTO1 backup machines
- Microsoft Office Suite
- Visual Basic
- Dreamweaver MX
- Adobe Photoshop
- Symantec Backup Exec
- GFI Virus & Spam
- Microsoft Exchange 2003
- Windows 7
- Windows XP
- Server 2000
- Server 2003
- Verbal and written communication
- Email communication
- Customer relations
Timeline
Enterprise Support Customer Care Expert
Toast
07.2023 - Current
Claims Analyst II
Mutual of Omaha
04.2020 - 07.2023
Customer Care Analyst I
Mutual of Omaha
04.2011 - 04.2020
IT/Help Desk Support
Preferred Physicians Management (PPM)
09.2006 - 04.2009
Associate of Arts -
Kansas City Kansas Community College
Computer Science Coursework -
Southeast Community College
Bachelor of Science - Technical Management
DeVry University
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