Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Cacy

Grand Island

Summary

Recovery Specialist Case Manager at Goodwill Industries Behavior Health is adept at client advocacy and active listening, successfully developing tailored care plans for participants who have been diagnosed with a mental disorder, and or a substance disorder enhancing client outcomes through interdisciplinary collaboration. Proven organizational skills in managing complex needs and facilitating engaging classes, ensuring clients receive essential resources and support for personal growth.


Overview

11
11
years of professional experience

Work History

Recovery Specialist Case Manager

Goodwill Industries Behavior Health
08.2024 - Current
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
  • Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
  • Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
  • Conducted regular follow-up meetings with clients to monitor progress toward goals outlined in case plans while making adjustments as necessary.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Facilitated 7 to 10 weekly classes for up to 32 participants teaching various subjects and skills.

Record Specialist

CR Contract Services
09.2014 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into the system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transported CPR equipment to various locations in Nebraska
  • Prepared classes by setting up CPR Mannequins, AED Training Devices, and other first aid supplies.

Volunteer

Salvation Army
08.2015 - 08.2022
  • Assisted with special events and programs.
  • Supported efficient operations at the homeless shelter, preparing meals, organizing supplies, and providing toiletries.
  • Helped clients navigate the social services system and access needed resources.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to individuals with different socioeconomic backgrounds.

Education

Bachelor of Science - Sociology

University of Nebraska At Kearney
Kearney, NE
12-2024

Bachelor of Science - Comprehensive Social Work

University of Nebraska Kearney
Kearney, NE
12-2024

Skills

  • Active Listening
  • Client Advocacy
  • Organizational Skills
  • Resilience and Stress Management
  • Empathy and Compassion
  • Cultural Competence

Timeline

Recovery Specialist Case Manager

Goodwill Industries Behavior Health
08.2024 - Current

Volunteer

Salvation Army
08.2015 - 08.2022

Record Specialist

CR Contract Services
09.2014 - Current

Bachelor of Science - Sociology

University of Nebraska At Kearney

Bachelor of Science - Comprehensive Social Work

University of Nebraska Kearney

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April Cacy