ARTURO ZERPA NUNEZ
Omaha
Summary
.Detail-oriented and adaptable professional with experience in logistics operations, automation support, and customer-facing service roles. Skilled in data analysis, process improvement, and cross-functional coordination to enhance operational efficiency and customer experience. Proven ability to support automated systems, manage operational workflows, and deliver high-quality service in fast-paced environments. Strong communicator with a customer-focused mindset and a solid foundation in business and operations support.
Overview
3
3
years of professional experience
Work History
Operation Assitance
UniUni Logistics
07.2025 - Current
- Supported daily logistics operations by coordinating with cross-functional teams to ensure efficient workflows and timely service delivery
- Analyzed operational and customer data to identify trends, performance gaps, and improvement opportunities
- Prepared service performance reports to support data-driven decision-making and operational planning
- Applied marketing management principles to enhance customer experience and improve operational communications
- Assisted in process improvement initiatives to increase efficiency, accuracy, and service quality
- Leveraged business analysis skills to optimize logistics operations and overall service delivery
Automation Support Associate
Walmart
08.2024 - 07.2025
- Provided technical support and troubleshooting for automation tools and systems used by store operations and corporate teams.
- Monitored automated workflows and identified issues, escalating complex problems to engineering teams when needed.
- Assisted in maintaining system uptime and performance through regular checks, logs review, and proactive issue resolution.
- Collaborated with cross-functional teams (IT, operations, vendor partners) to ensure successful deployment of automation updates and enhancements.
- Documented troubleshooting steps, support tickets, and process changes to improve team knowledge base and future support efficiency.
- Participated in continuous improvement efforts by suggesting enhancements based on recurring issues and user feedback.
- Communicated technical information clearly to both technical and non-technical stakeholders.
Donation Attendant
Goodwill
04.2023 - 09.2023
- Builds good relations with donors by serving as friendly, courteous and knowledgeable representative of charity organization.
- Mindful of safety and security procedures at all times.
Education
BSBA Mayor - Comprehensive Marketing
University West Florida (UWF)
Pensacola01.2024
Digital Marketing Cert - undefined
University West Florida (UWF)
Pensacola01.2024
Associate of Arts - undefined
Santa Fe Collage
Gainesville01.2021
Skills
- Analytic
- Group work leader
- Adaptable to changes in the workplace
- Excellent speaker
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Excellent communication
- Attention to detail
- Calm under pressure
- Active listening
- Organization and time management
LANGUAGES
Spanish
English
HOBBIES
Play Soccer, Playstation, Gym
DRIVING LICENSE
Driving license category Z615-012-97-134-0
PERSONAL DETAILS
- Date of birth 14 Apr 1997
- Nationality Venezuelan
- Marital status Unmarried
Timeline
Operation Assitance
UniUni Logistics
07.2025 - Current
Automation Support Associate
Walmart
08.2024 - 07.2025
Donation Attendant
Goodwill
04.2023 - 09.2023
Digital Marketing Cert - undefined
University West Florida (UWF)
Associate of Arts - undefined
Santa Fe Collage
BSBA Mayor - Comprehensive Marketing
University West Florida (UWF)