Ashlee Thompson
Omaha
Summary
Compassionate Peer Support Specialist with relevant experience in providing emotional, psychological, and practical assistance to individuals facing various challenges. Strengths include strong empathetic communication skills, ability to inspire trust and motivate others towards positive change. Demonstrated impact in previous roles through successful implementation of peer-led initiatives and programs that fostered community engagement and individual empowerment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Mega Saver Gas Station
Omaha
12.2025 - Current
- Facilitated sales of lottery tickets and processed phone orders to enhance customer service.
- Processed customer transactions accurately
- Opened and closedd Store
- Counted safe, logged information on iPad, balanced register, and prepared daily reports.
- Oversaw inventory tracking and organization to maintain stock accuracy and availability.
Assistant Manager
Auntie Anne's
Leeds
03.2025 - Current
- Supervised and trained team of XX employees, fostering skills development and enhancing overall productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed daily operations to ensure smooth workflow and address any operational challenges
- Oversaw all aspects of operations in manager's absence, maintaining continuity and performance standards
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
Counter Host/Assistant Manager
Maranos
Leeds
03.2025 - 10.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Trained new cashiers on transaction procedures and customer issue resolution to enhance service quality
- Assisted in inventory management by monitoring stock levels, rotating products, and notifying supervisor of any shortages or discrepancies
- Performed regular inventory audits to identify and address obsolete or slow-moving items for liquidation
- Collaborated with team members to meet production goals and ensure timely delivery of prepared foods
- Prepared and packaged a variety of fresh, high-quality foods for sale to customers
- Followed standardized recipes and portion control guidelines to ensure consistency in food quality
- Established and nurtured supplier relationships to secure timely deliveries and negotiate favorable pricing
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Office Manager
AllN1 Construction
Leeds
01.2022 - 05.2025
- Implemented new software systems for project management to enhance team collaboration and streamline processes
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management to maintain adequate supply levels while reducing waste and costs
- Coordinated office moves and renovations to minimize downtime and disruptions to workflow
- Maintained confidential employee records, ensuring compliance with privacy regulations
Process Server
PDS
Kimberly
01.2020 - 01.2022
- Served legal documents, including subpoenas and summonses, to individuals and businesses efficiently and with professionalism to ensure compliance
- Coordinated delivery of sensitive legal documents with attorneys and law enforcement agencies to facilitate timely legal processes
- Conducted thorough research to locate individuals and businesses for effective service of process
- Utilized knowledge of local laws and regulations to ensure proper service of process
- Maintained accurate records of all served documents, including dates, times, and locations
Tax Preparer (Seasonal)
HR BLOCK
Kansas City
01.2010 - 02.2012
- Prepared and filed accurate tax returns for individual clients, ensuring compliance with federal and state tax laws
- Reviewed client financial documents, including W-2 forms and 1099s, to identify optimal deductions and credits for tax returns
- Utilized tax software programs to input client information, calculate taxes owed or refunds due, and generate completed tax returns
- Researched complex tax issues and monitored changes in tax regulations to deliver accurate and timely advice to clients
- Communicated with clients to gather essential information and address inquiries regarding their tax returns
Education
Paralegal Studies -
Bryant & Stratton College
Buffalo, NY03-2026
Skills
- Customer service
- Sales
- Outbound sales
- Client engagement
- Client development
- Team collaboration
- Administrative experience
- Office software
- Productivity software
- CRM system proficiency
- Cash register operations
- Cash handling
- Balancing cash drawers
- Basic math
- Typing
- Telephone systems
- Written correspondence
- Email management
- Correspondence management
- Document filing
- Organizational skills
- Data management
- Call center experience
- Outbound calling
- Prospecting calls
- Conflict management
- Shift management
- Supervision experience
- Medical administrative support
- EHR management
- Tax preparation software
- Tax return processing
- Income tax preparation
- Windows
- Cloud productivity
- Technical skills
- Computer operation
- Interpersonal skills
- Attention to detail
- Integrity
- Responsibility
- Persistence
- Adaptability
- Results-oriented mindset
- Leadership
- Time management
- Working with youth
- Food service
- Restaurant management
- Internal sales
- Phone communication
- Email management
- Interpersonal skills
- Internal sales
- Cloud productivity
- Time management
- Adaptability
- Client development
- Sales
Certification
ServSafe
Languages
English, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
Mega Saver Gas Station
12.2025 - Current
Assistant Manager
Auntie Anne's
03.2025 - Current
Counter Host/Assistant Manager
Maranos
03.2025 - 10.2025
Office Manager
AllN1 Construction
01.2022 - 05.2025
Process Server
PDS
01.2020 - 01.2022
Tax Preparer (Seasonal)
HR BLOCK
01.2010 - 02.2012
Paralegal Studies -
Bryant & Stratton College