Ashley Anthony
Fremont
Summary
Dedicated professional with expertise in multi-line phone operation, data entry accuracy, and customer relationship management. Proven ability to resolve inquiries effectively while ensuring a high level of customer satisfaction.
Overview
16
16
years of professional experience
Work History
Operator
Executive Answering Service
Lincoln
07.2025 - 11.2025
- Operated multi-line phone systems to manage incoming calls efficiently.
- Provided accurate information to clients regarding services offered.
- Recorded messages and relayed important details to appropriate personnel.
- Assisted in training new staff on call handling procedures.
- Collaborated with team members to ensure seamless communication flow.
- Responded promptly to customer inquiries and resolved issues effectively.
- Utilized computer systems for data entry and record management tasks.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Entered data accurately into company database systems.
- Maintained organized records for easy access and retrieval.
- Processed incoming information using standard operating procedures.
- Managed electronic files and documents for efficient storage.
Bartender/Cook/Server
Deno's Bar & Grill
Snyder
03.2018 - 04.2023
- Mixed and served a variety of cocktails and beverages for diverse clientele.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Collaborated with kitchen staff to ensure timely drink service during peak hours.
- Trained new bartenders on drink recipes and customer service standards.
- Managed inventory by tracking supplies and restocking items as needed.
- Engaged with customers to create welcoming atmosphere and enhance experiences.
- Ensured compliance with health and safety regulations in all bar operations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Customer Service Representative
Selectel Wireless
Fremont
05.2010 - 06.2015
- Resolved customer inquiries and issues through various communication channels.
- Provided product information and assistance with service activation processes.
- Documented customer interactions accurately in the internal database system.
- Collaborated with team members to improve customer satisfaction strategies.
- Educated customers on features and benefits of select wireless plans.
- Handled escalated customer complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Fremont Senior High School
Fremont05-2014
Skills
- Multi-line phone operation
- Customer information management
- Data entry accuracy
- Equipment troubleshooting
- Compliance adherence
- Customer relationship management
- Order processing
- Communication strategies
- Team collaboration
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Employee training
- Data entry
- Efficient multitasking
- Teamwork and collaboration
- Effective communication
- Customer service
- Problem-solving
- Valid Driver's license
- Flexible schedule
- Critical thinking
Timeline
Operator
Executive Answering Service
07.2025 - 11.2025
Bartender/Cook/Server
Deno's Bar & Grill
03.2018 - 04.2023
Customer Service Representative
Selectel Wireless
05.2010 - 06.2015
High School Diploma -
Fremont Senior High School