Ashley Bivens
Waverly
Summary
Dynamic professional with extensive experience as a Revenue Agent at the Nebraska Department of Revenue, excelling in tax compliance and customer service. Proven ability to negotiate payment arrangements and enhance collection processes, demonstrating exceptional attention to detail and strong teamwork skills. Committed to fostering positive taxpayer relationships while ensuring regulatory adherence.
Overview
10
10
years of professional experience
Work History
Revenue Agent
Nebraska Department of Revenue
08.2019 - 10.2025
- Initiated contact with taxpayers to discuss compliance with state revenue regulations.
- Negotiated payment arrangements with delinquent taxpayers, securing recoveries while maintaining strong relationships with clients.
- Assisted taxpayers in understanding their obligations under the law, facilitating voluntary compliance with tax regulations.
- Analyzed tax returns and financial statements for accuracy and completeness.
- Developed strategies to improve collection processes and reduce outstanding debts.
- Provided guidance to taxpayers regarding tax obligations and available deductions.
- Demonstrated exceptional attention to detail in reviewing financial records, ensuring accurate determination of taxable income and liabilities for assigned cases.
- Established strong working relationships with other government agencies, fostering a collaborative approach to revenue collection efforts.
Office Manager
Brainard Heating & Air
07.2015 - 08.2019
- Oversaw daily office operations, ensuring smooth workflow and efficient communication among teams.
- Developed and implemented administrative procedures to enhance productivity and organization.
- Managed scheduling, coordinating meetings and appointments for executives and staff members.
- Maintained inventory management systems, ensuring timely procurement of office supplies and resources.
- Streamlined record-keeping processes, enhancing data accuracy and retrieval efficiency for all departments.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
No Degree -
Southeast Community College
Lincoln, Nebraska, NENo Degree -
Wayne State College
Wayne, NESkills
- Tax software proficiency
- Spreadsheet management
- Tax compliance
- Confidentiality
- Account reconciliation
- Professional telephone demeanor
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Time management abilities
- Multitasking
Timeline
Revenue Agent
Nebraska Department of Revenue
08.2019 - 10.2025
Office Manager
Brainard Heating & Air
07.2015 - 08.2019
No Degree -
Southeast Community College
No Degree -
Wayne State College