Ashley Crook
Lincoln
Summary
Reliable and customer-focused professional with experience in front desk operations, phone and email communication, and day-to-day office tasks. Proven ability to provide excellent service in fast-paced environments. Skilled in multitasking, organization, and creating positive guest experiences.
Overview
3
3
years of professional experience
Work History
Spa Sales Associate/Receptionist
Hand And Stone
08.2023 - 08.2025
- Built and maintained strong relationships with customers over the phone and in person
- Answered client emails and phone calls promptly and professionally, providing accurate information on services, scheduling, and policies to ensure a smooth and positive customer experience
- Participated in regular training sessions to stay updated on new products, updates, and techniques on how to sell
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Dog Kennel Assistant
All Dogs Unleashed
04.2023 - 08.2023
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Starbucks Barista
Target
11.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Guest Services
Target
08.2022 - 11.2022
- Participated in regular training sessions to stay updated on best practices in guest services.
- Greeted guests upon arrival along with answering phone calls
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Education
High School Diploma -
Bennington High Shool
Bennington, NENo Degree - Business Administration
University of Nebraska Lincoln
Lincoln, NE05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Flexible schedule
Timeline
Spa Sales Associate/Receptionist
Hand And Stone
08.2023 - 08.2025
Dog Kennel Assistant
All Dogs Unleashed
04.2023 - 08.2023
Starbucks Barista
Target
11.2022 - 05.2023
Guest Services
Target
08.2022 - 11.2022
High School Diploma -
Bennington High Shool
No Degree - Business Administration
University of Nebraska Lincoln
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