Ashley Dickinson
Omaha,NE
Summary
Accomplished Scheduling Coordinator at Thrasher Foundation Repair, adept in Salesforce and calendar management, I enhanced operational efficiency and customer satisfaction. My proactive problem-solving and meticulous attention to detail led to successful software transitions and team training. Skilled in multitasking, I consistently delivered on customer service excellence and support, demonstrating significant achievements beyond daily responsibilities.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Thrasher Foundation Repair
Omaha, NE
11.2019 - Current
- Worked directly with Operations Managers to maximize calendars to efficiently and effectively help customers.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Helped transition company information and trained team members with new software systems.
- Lead Data Clean Up Committee after Salesforce Implementation.
- Worked through calendar changes with Operations Staff.
- Created Salesforce and Excel reports for Leadership.
- Helped transition and train new office staff with Company Acquisitions.
Appointment Center Specialist
Thrasher Foundation Repair
Omaha, NE
01.2016 - 11.2019
- Worked with customers to schedule appointments efficiently and efficiently.
- Worked through calendar changes with Operations Staff.
- Hit Daily and Weekly Customer Contact Attempts
Server
Red Robin
Omaha, NE
09.2015 - 01.2016
- Managed multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Basic Services Employee
Saint Francis Center
Denver, CO
08.2014 - 08.2015
- Screened guests and accurately reported attendance into shelter.
- Assisted and effectively guests at various service counters.
- Drove different guest groups around the city for activities and nightly shelter.
- Deescalated guest conflict in person and delivered appropriate consequences.
- Collaborated with team members on guest wins and issues.
Education
Bachelor of Arts - Communications
Wartburg College
Waverly, IA05.2014
Skills
- Customer Service and Support
- Calendar Management
- Skilled in Salesforce Reporting, Data Entry and Admin Tasks
- Attention to Detail
- Problem-Solving
- Multitasking and Organization
Timeline
Scheduling Coordinator
Thrasher Foundation Repair
11.2019 - Current
Appointment Center Specialist
Thrasher Foundation Repair
01.2016 - 11.2019
Server
Red Robin
09.2015 - 01.2016
Basic Services Employee
Saint Francis Center
08.2014 - 08.2015
Bachelor of Arts - Communications
Wartburg College