Ashley Dickinson
Omaha,NE
Summary
Accomplished Scheduling Coordinator at Thrasher Foundation Repair, adept in Salesforce and calendar management, I enhanced operational efficiency and customer satisfaction. My proactive problem-solving and meticulous attention to detail led to successful software transitions and team training. Skilled in multitasking, I consistently delivered on customer service excellence and support, demonstrating significant achievements beyond daily responsibilities.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Thrasher Foundation Repair
11.2019 - Current
- Worked directly with Operations Managers to maximize calendars to efficiently and effectively help customers.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Helped transition company information and trained team members with new software systems.
- Lead Data Clean Up Committee after Salesforce Implementation.
- Worked through calendar changes with Operations Staff.
- Created Salesforce and Excel reports for Leadership.
- Helped transition and train new office staff with Company Acquisitions.
Appointment Center Specialist
Thrasher Foundation Repair
01.2016 - 11.2019
- Worked with customers to schedule appointments efficiently and efficiently.
- Worked through calendar changes with Operations Staff.
- Hit Daily and Weekly Customer Contact Attempts
Server
Red Robin
09.2015 - 01.2016
- Managed multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Basic Services Employee
Saint Francis Center
08.2014 - 08.2015
- Screened guests and accurately reported attendance into shelter.
- Assisted and effectively guests at various service counters.
- Drove different guest groups around the city for activities and nightly shelter.
- Deescalated guest conflict in person and delivered appropriate consequences.
- Collaborated with team members on guest wins and issues.
Education
Bachelor of Arts - Communications
Wartburg College
Waverly, IA05.2014
Skills
- Customer Service and Support
- Calendar Management
- Skilled in Salesforce Reporting, Data Entry and Admin Tasks
- Attention to Detail
- Problem-Solving
- Multitasking and Organization
Timeline
Scheduling Coordinator
Thrasher Foundation Repair
11.2019 - Current
Appointment Center Specialist
Thrasher Foundation Repair
01.2016 - 11.2019
Server
Red Robin
09.2015 - 01.2016
Basic Services Employee
Saint Francis Center
08.2014 - 08.2015
Bachelor of Arts - Communications
Wartburg College
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