Ashley Lanman
Big Spring
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acuity. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Centennial Mental Health Center
2017.06 - Current
- Provides leadership support for Office Assistance and other Office Coordinators.
- Interact with customers by phone, email, or in-person to provide information and excellence quality care.
- Maintain office supplies inventory by checking stock and ordering new supplies.
- Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organize team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Manage office operations while scheduling appointments for multiple departments.
- Oversee office budgets, spending, deposits and purchasing.
- Coordinate all incoming school based referrals and coordinate outpatient care with local schools.
- Perform multiple forms of drug testing with my QMAP training for probation, parole, DHS and local schools.
- Monitor and insure all safety procedures are being met and held to standard.
- Perform daily, weekly and monthly reports for multiple providers.
- Supervise Office Assistance and insure their quality of work meets Centennial's quality of care standards.
- Monitor and maintain timecards, leave and PTO. Coordinate coverage for any absences.
- Monitor clinician productivity by reviewing provider reports and meeting with Clinicians to discuss productivity needs.
- Work closely with medical staff performing vitals for clients, medication distribution and scheduling medication management appointments.
- Triage incoming emergency response calls and in person walk-in's. Coordinate emergency assessments with Centennial's Emergency Team.
- Assist and participates in multiple special programs such as School Based Services and our Safety Team.
- Responsible for staying up to date with all protocols and procedures and insuring our staff are properly abiding by those protocols.
- Performs all intake paperwork, insurance validation, Sliding Fee applications and Full Fee payment plans.
- Coordinates meetings with leadership to ensure clear communication between all departments is implemented and used for any conflict resolutions.
- Works with IT to trouble shoot any technical issues that may arise with our programs or technology.
- Coordinate office assignments and space for all Centennial staff utilizing the location.
Education
High School Diploma -
Sidney High School
Sidney, MT2006
Skills
- Records Management
- Project Management
- Office Supplies and Inventory
- Travel Coordination
- Correspondence Management
- Expense Reporting
- Cost Control
- Vendor Relations
- Employee Timesheet Processing
- Office Workflow Support
- Office Production Evaluation
- Error Resolution
- Client Relations
- Process Improvement
- Knowledge of Office Equipment
- Write Reports
- Leadership and Change Management
- Community Relationships
- Staff Training
- Enforce Policies
- Office Management
- Performance Improvement
- Client Relationship Management
- Customer Service Management
Timeline
Office Coordinator
Centennial Mental Health Center
2017.06 - Current
High School Diploma -
Sidney High School
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