Ashley McManaman
Norfolk
Summary
Experienced in client relations management, revenue growth driving, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and achieve favorable outcomes. Demonstrates a consistent track record of building and maintaining strong working relationships while seamlessly adapting to dynamic environments.
Overview
16
16
years of professional experience
Work History
Agent Success Manager
Premier Companies
05.2013 - Current
- Recruit and maintain relationships with insurance agents while maintaining revenue growth
- Remain current in upcoming changes with the various insurance carriers while staying up to date on compliance
- Maintain accurate records of agent communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- .Resolve various issues or questions quickly and thoroughly.
Member Services Representative
HealthPartners
08.2011 - 05.2013
- Investigated and assisted in resolving various members concerns
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other internal departments to problem solve and resolve customers inquires
- Maintained various clerical duties while multi-tasking and keeping open lines of communication.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Toddler Teacher
Loving Shepherd Early Learning Center
01.2011 - 08.2011
- Planned and implemented lesson plans that are age appropriate
- Responded quickly to children’s needs, abilities, and cultures
- Partnered with parents to develop educational and family goals
- Collaborated with colleagues about students entering and exiting different programs.
Waitress
Big Red Keno
07.2010 - 12.2010
- Provided excellent customer service and positive attitude to help customers
- Maintained great multitasking skills
- Operated and maintained cash register.
Child Advocate Intern
Northeast Nebraska Child Advocacy Center
05.2010 - 08.2010
- Observed and participated in forensic interviews
- Managed various clerical duties as well as greeted patients, families, and visitors
- Observed various referral services
- Advocated for children and families.
Collector
First National Bank of Omaha Credit Card Center
02.2009 - 04.2010
- Received payments and recorded amounts paid to customers’ accounts
- Located and notified customers of delinquent accounts by telephone
- Advised customers with necessary strategies to aid in debt repayment
- Recorded information about financial status’ of customers and status of collection efforts.
Education
Bachelor of Science in Human Service Counseling -
Wayne State College
12.2010
Skills
- Goal oriented
- Proficient in Multi-Tasking
- Reliable
- Efficient
- Excellent leadership and teamwork
- Strong family values and morals
- Self-motivated
- Excellent communication skills
- Collaborative Team Member
- Effective Troubleshooting Skills
- Supportive Demeanor
Timeline
Agent Success Manager
Premier Companies
05.2013 - Current
Member Services Representative
HealthPartners
08.2011 - 05.2013
Toddler Teacher
Loving Shepherd Early Learning Center
01.2011 - 08.2011
Waitress
Big Red Keno
07.2010 - 12.2010
Child Advocate Intern
Northeast Nebraska Child Advocacy Center
05.2010 - 08.2010
Collector
First National Bank of Omaha Credit Card Center
02.2009 - 04.2010
Bachelor of Science in Human Service Counseling -
Wayne State College
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