Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Guest House Operations Manager
Effective Ministries Inc. / The LINK
01.2019 - Current
Ensuring a welcoming and comfortable environment for guests, addressing inquiries and complaints, and coordinating with housekeeping and front desk to meet guest needs
Recruiting, training, and supervising staff across all departments (front desk, housekeeping, maintenance, etc.)
Managing budgets, controlling expenses, and maximizing revenue
Prepare monthly financial reports
Overseeing the maintenance and upkeep of the guest house, ensuring it is clean, comfortable, and well-maintained
Monitoring service standards and conducting regular inspections
Administrative Assistant
E.J. Wade Construction
08.2016 - 01.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Received, sorted, and distributed mail and packages
Assisted with the onboarding process of new hires, including paperwork and orientation
Maintained inventory of office supplies and placed orders.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Mission Administrator
Effective Ministries Inc. / The LINK
06.2013 - 08.2015
Coordinated and organized for mission teams coming to Niger, Africa
Responsible for team finances
Served as a Liaison for mission teams
Maintained & updated project spreadsheets monthly
Taught staff members English
Devised and implemented processes and procedures to streamline operations.
Cultivated positive relationships in the community with Pastors and Missionaries.
Church Administrative Assistant
Elko Union Church
01.2011 - 02.2013
Coordinated and organized for approximately 10 deacons
Received and returned phone inquiries
Maintained church website, updating it regularly with events and information
Created Sunday bulletins, weekly
Responsible for monthly newsletters that go out to all members of the congregation
Nursing Tech
Hanover Sheltering Arms Rehabilitation Hospital
05.2010 - 10.2012
Assisted in admitting, transferring and discharging patients
Performed routine daily care and obtained vital signs
Provided comfort and safety for assigned patients under the direction of a professional nurse
Supported rehabilitation programs by facilitating mobility exercises for patients.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Eased transition periods between shifts through clear communication during handoff reports, accurately detailing patient status updates and care plan progress.
Maintained patient stability by checking vital signs and weight.
Assisted patients with mobility by providing physical support and pushing wheelchairs.
Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
Group Camp Counselor
Chickahominy Family YMCA
05.2011 - 02.2012
Supervised the 18 school age girls
Independently instructed Team Building, Crafts, Drama, Archery, Wilderness survival, and Field Games
Constantly on call to meet the demands of section staff and campers at any time or day, with any issues or problems
Planned and executed workshops and other learning opportunities including leadership development, child development, group cohesion and self esteem enhancing
Aided in the progression towards the achievement of ACA camping accreditation
Organized daily schedules, optimizing time for recreational and educational activities.
Evaluated camper progress, adapting programs to meet diverse needs and interests.
Coordinated communication with parents regarding camper experiences and feedback received.
Enhanced camper experience by developing fun and engaging group activities.
Ensured camper safety by vigilantly supervising all activities, adhering to established policies and procedures.
Led groups of children safely through variety of camp activities.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Implemented rules and regulations to enforce discipline and compliance.
Kept athletic and games equipment and facilities organized and maintained.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Youth Director
Elko Union Church
07.2008 - 01.2011
Planned bi-weekly activities for the youth of the congregation
Coordinated outside activities concentrating on character development and Christian principles
Coordinated volunteer opportunities, enhancing youth participation in church activities.
Organized retreats and events that promoted teamwork and spiritual bonding among participants.
Organized group activities and outings for youth and led weekly Bible study meetings.
Maintained good relationships with parents through regular communication and active participation in planned activities.
Education
Associate of Applied Science - Human Services
J. Sargeant Reynolds Community College
Richmond, VA
05.2011
Career Studies Certificate - Substance Abuse Counseling Education
J. Sargeant Reynolds Community College
Richmond, VA
05.2011
High School -
Charles City County High School
Charles City County, VA
05.2006
Skills
Completed over 30 hours of childcare and camp trainings including: Character Development, Emergency Procedures, School Age Childcare Environmental Ratings Scale, and School Age Curriculum
Proficient in Microsoft Word, PowerPoint, Excel and Internet Research
Organizational management
References
Cindy, Brookshire, Missions Director & Fundraising Coordinator, cindy@linkniger.com, (804) 726-5465, The LINK/Effective Ministries, Inc., 2550 Gaskins Road, Henrico, VA, 23238, (Work)
Additional Information
Understanding of Conversational French
Timeline
Guest House Operations Manager
Effective Ministries Inc. / The LINK
01.2019 - Current
Administrative Assistant
E.J. Wade Construction
08.2016 - 01.2019
Mission Administrator
Effective Ministries Inc. / The LINK
06.2013 - 08.2015
Group Camp Counselor
Chickahominy Family YMCA
05.2011 - 02.2012
Church Administrative Assistant
Elko Union Church
01.2011 - 02.2013
Nursing Tech
Hanover Sheltering Arms Rehabilitation Hospital
05.2010 - 10.2012
Youth Director
Elko Union Church
07.2008 - 01.2011
Associate of Applied Science - Human Services
J. Sargeant Reynolds Community College
Career Studies Certificate - Substance Abuse Counseling Education
Special Education Paraprofessional & Classroom Tech/Facilities Representative at The Institute for Effective EducationSpecial Education Paraprofessional & Classroom Tech/Facilities Representative at The Institute for Effective Education
Desktop Support Engineer / System Administrator at General Dynamics IT / Itero Group LLCDesktop Support Engineer / System Administrator at General Dynamics IT / Itero Group LLC