Ashley Trimble
Mitchell
Summary
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Professional therapist with solid experience and strong commitment to delivering top-tier results. Skilled in various massage techniques, pain management, and client wellness. Known for collaboration, adapting to changing needs, and achieving client satisfaction. Reliable, with focus on creating serene and therapeutic environment.
Overview
9
9
years of professional experience
Work History
Massage Therapist
Self-employeed
07.2021 - Current
- Managed scheduling and client records using industry-standard software to ensure efficient appointment flow.
- Assessed client conditions through detailed consultations, ensuring personalized treatment plans for optimal results.
- Maintained a clean and organized workspace, adhering to health and safety regulations consistently.
- Educated clients on self-care practices and post-treatment recommendations to support recovery and wellness.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Rehabilitation Specialist
Advanced Chiropractic And Wellness
11.2019 - 06.2021
- Developed individualized rehabilitation plans to enhance patient recovery and mobility.
- Trained and mentored junior staff on best practices in rehabilitation techniques and patient care protocols.
- Implemented evidence-based interventions to improve patient outcomes and reduce recovery times.
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
Customer Service Manager
Walmart
03.2017 - 11.2019
- Led customer service team to enhance client satisfaction through targeted training programs.
- Implemented streamlined processes to improve response times for customer inquiries.
- Analyzed customer feedback to identify trends and implement service enhancements.
- Coordinated scheduling and resource allocation to optimize team efficiency during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Massage Therapy
Myotherapy Institute
Lincoln, NE06-2020
Associate of Science - Science
Western Nebraska Community College
Scottsbluff, NE12-2016
Skills
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Trigger point massage
- Social skills
- Myofascial release
- Prenatal massage
- Relationship building and management
- Customer consultation
Timeline
Massage Therapist
Self-employeed
07.2021 - Current
Rehabilitation Specialist
Advanced Chiropractic And Wellness
11.2019 - 06.2021
Customer Service Manager
Walmart
03.2017 - 11.2019
Associate of Applied Science - Massage Therapy
Myotherapy Institute
Associate of Science - Science
Western Nebraska Community College
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