Ashley Webb
Omaha
Summary
Detail-oriented individual with proven customer representation skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments. Developed documentation specialist with experience around cross department communication. Seeking to apply skillset towards building a career.
Overview
7
7
years of professional experience
Work History
Specialty Sales Associate
Target
10.2024 - Current
- Use company ZEBRA devices to perform daily stocking audits, locate items to better assist customers and other team members, and perform product actions.
- Used POS system to price check, price match, process orders, and perform checkout actions for customers.
- Assist customers with any manner of questions, and also make product and company specific recommendations.
- Build and maintain store displays to highlight and drive sales for various departments.
Administrative Specialist
Delaware Division of Forensic Science
09.2021 - 09.2024
- Answered phone calls to assist grieving families, provide critical information to investigators, facilitate final arrangements for decedents, provide updates on the status of record requests, and answer general inquiries about department procedures.
- Enter, modify, and retrieve data from various internal databases and statewide systems to maintain accurate case information, document relevant communication, and track workflow.
- Transcribed over 330 autopsy reports per year utilizing dictation and word processing software.
- Processed requests for records from a variety of sources including federal agencies, local police departments, hospitals, and next of kin, while ensuring each request met state regulations.
Administrative Specialist
Delaware Department of Insurance
08.2018 - 09.2021
- Communicated with clientele through phone calls and email to resolve licensing issues, assist with utilizing application programs, and provide information on licensing procedures.
- Reviewed new and renewal license applications for various license types including insurance producers, claims adjusters, and appraisers to ensure they met state requirements
- Evaluated national disciplinary actions against licensees and sent notice of fines to the licensee if state regulations were not followed
- Processed requests for name and address changes, company appointment additions, continuing education transcript corrections, and requests to surrender a license.
Education
Associate of Applied Science - Communications
Delaware Technical Community College
05.2018
Skills
- POS Systems
- CRM proficiency
- User-focused approach
- Customer Empathy
- Technical writing proficiency
- Analytical problem solving
- Collaborative team member
- Familiarity with Mac OSX operating system
- Crisis management strategies
- Data management
- Order and payment processing
- Process improvement
Timeline
Specialty Sales Associate
Target
10.2024 - Current
Administrative Specialist
Delaware Division of Forensic Science
09.2021 - 09.2024
Administrative Specialist
Delaware Department of Insurance
08.2018 - 09.2021
Associate of Applied Science - Communications
Delaware Technical Community College
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