Ashley Wolfe
Fairfield
Summary
Dynamic banking professional with a proven track record at Heritage Bank, excelling in money handling and relationship building. Recognized for maintaining meticulous attention to detail while processing high-volume transactions, ensuring customer satisfaction. Adept at utilizing financial software and fostering trust through professionalism and confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bank Teller
Heritage Bank
01.2025 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Gas Station Attendant
Phillips 66
09.2022 - 12.2024
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Maintained clean and orderly work station.
Cashier
Ace Hardware
11.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Crew Member
Taco Johns
10.2019 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Hastings Senior High School
Hastings, NE05.2022
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Relationship building
- Data entry efficiency
- Banking
- Data inputting
- Financial software
- Phone etiquette
Certification
Microsoft Word and Excel
Timeline
Bank Teller
Heritage Bank
01.2025 - Current
Gas Station Attendant
Phillips 66
09.2022 - 12.2024
Cashier
Ace Hardware
11.2021 - 12.2022
Crew Member
Taco Johns
10.2019 - 11.2021
Hastings Senior High School
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