Summary
Overview
Work History
Education
Skills
Timeline
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Aubrey Burt

Lincoln

Summary

Dynamic and results-driven professional with experience as a Front Desk Receptionist at Fairfield Inn And Suites Marriott. Expert in mail coordination and conflict management, consistently enhancing customer satisfaction and streamlining office operations. Proven ability to maintain organized records and foster team collaboration, ensuring a welcoming environment for guests and staff alike.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Fairfield Inn And Suites Marriott
07.2024 - 06.2025
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Shift Leader

Phat Jacks BBQ
11.2020 - 07.2024
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Assisted with the planning, preparation, and serving of catering events with high-profile clients such as the University of Nebraska.

Education

General Studies

University of Nebraska, Lincoln
Lincoln, Nebraska, NE

High School Diploma -

Lincoln High School
Lincoln, NE
05-2024

Skills

  • Mail coordination
  • Spreadsheet tracking
  • Mail distribution
  • Appointment confirmation
  • File management
  • Conflict management
  • Email correspondence
  • Sensitive information handling
  • Front office organization
  • Team collaboration

Timeline

Front Desk Receptionist

Fairfield Inn And Suites Marriott
07.2024 - 06.2025

Shift Leader

Phat Jacks BBQ
11.2020 - 07.2024

General Studies

University of Nebraska, Lincoln

High School Diploma -

Lincoln High School

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Aubrey Burt