Avery Servellon
Omaha
Summary
Dynamic customer service professional with experience at Subway and Burger King, recognized for enhancing customer loyalty through effective complaint handling and personalized recommendations. Proficient in POS systems and adept at multitasking, I thrive in fast-paced environments, consistently achieving sales targets while fostering teamwork and collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Customer Assoicate
Subway
09.2024 - 02.2025
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Recommended items to customers based on specific needs and explained features and benefits.
- Collaborated with team members to meet sales targets and improve overall store performance.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Processed purchases and handled payment transactions using POS system.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier/Assist Manager
Burger King
02.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Ralston High School
Ralston, NE05-2018
Skills
- Goal oriented
- Active learning
- Complaint handling
- Teamwork and collaboration
- Billing adjustments and refunds
- Customer relations
- POS systems and ordering platforms
- Order processing
- Customer service
- Problem-solving
- Teamwork
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Effective communication
- Money handling
- Self motivation
Timeline
Customer Assoicate
Subway
09.2024 - 02.2025
Cashier/Assist Manager
Burger King
02.2022 - 02.2024
High School Diploma -
Ralston High School
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