Aviana Kampe
Omaha
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Leasing Agent
Martinique Properties
Omaha
05.2025 - Current
- Prepared lease agreements and collected required documentation from applicants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Provided customer service to existing tenants by responding to inquiries promptly.
Manager
Scooter’s Coffee
Omaha
02.2023 - 05.2025
- Trained and mentored team members in coffee preparation techniques and customer engagement.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Developed staff schedules to optimize coverage during peak hours and events.
- Ensured compliance with health and safety regulations in food handling practices.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Cashier
Eileen’s Colossal Cookies
Omaha
08.2021 - 03.2022
- Processed customer transactions accurately and efficiently at a busy cookie shop.
- Maintained cleanliness and organization of the checkout area and display cases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Marian High School
Omaha, NESkills
- Customer service
- Active listening
- Conflict resolution
- Complaint handling
- Inventory management
- Performance monitoring
- Team building
- Attention to detail
- Effective communication
- Problem solving
References
References available upon request.
Timeline
Leasing Agent
Martinique Properties
05.2025 - Current
Manager
Scooter’s Coffee
02.2023 - 05.2025
Cashier
Eileen’s Colossal Cookies
08.2021 - 03.2022
Marian High School