Aviera Pittman

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Advocated for clients' needs and rights in various settings, enhancing their quality of life.

• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.

• Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
• Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
• Loaded and unloaded shipping containers and vehicles.
• Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
• Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted patients with self-administered medications.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Provided support for troubleshooting issues with online purchases.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Educated customers about billing, payment processing and support policies and procedures.