Bailey Hendricksen
Elkhorn
Summary
Dynamic Hair Stylist and former customer service representative, skilled in consultative sales and time management. Proven ability to enhance client satisfaction through relationship building and innovative marketing strategies. Adaptable professional with a high-energy attitude, dedicated to delivering exceptional service and driving business growth. Detail-oriented, organized, and hardworking both in office and remotely. I am goal driven, team player, and very reliable.
Overview
9
9
years of professional experience
Work History
Hair Stylist/Business Owner
Hair by Bayy
Elkhorn
11.2019 - Current
- Performed haircuts, coloring, and styling using industry-standard techniques.
- Developed positive relationships with clients to enhance loyalty and satisfaction.
- Managed appointment scheduling to optimize time management and service efficiency.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Pre-booked future appointments to increase repeat business.
- Managed daily operations and logistics for business activities.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Maintained financial records, tracking expenses and revenue for accurate reporting.
- Organized community events to promote business engagement and local partnerships.
Customer Support Specialist
Milan Laser Hair Removal
Omaha
12.2023 - 03.2024
- I worked as a liaison between the customer and our sales team to book consultations for new clients.
- This position was within a call center work environment with occasional work from home as needed for flexibility.
- I managed inbound phone calls, emails, text messages, and live chats simultaneously.
- Highly educated within the medically cosmetic field on all services provided, as well as continuing to educate myself as things changed.
Customer Service Representative
Company Pet Brands
Omaha
08.2023 - 11.2023
- Within this position I managed all incoming calls, chats, emails, and support tickets under the pet brand Dinovite.
- I helped answer all questions the consumer may have regarding our brand and their subscription through the company.
- I was required to multi-task as I was running different communication systems at one time.
- This position was also hybrid, allowing to work remotely and manage your own time from home.
Client Service Representative
Boys Town Behavioral Health Clinic
Boys Town
01.2023 - 07.2023
- In this position I worked in a customer support role at a mental health clinic dealing primarily with children ages 1-19.
- I oversaw the front desk as well as answered all incoming calls, checked in patients, and run insurance verifications.
- I managed a group of psychologists schedules to ensure their day was running smoothly and efficiently.
- I helped build a positive connection between the client and our clinic to allow for a worry-free experience.
Director of Client Care
Ideal Image MedSpa
Omaha
05.2019 - 12.2022
- As a director of client care I built a successful guest experience and was further trained in sales to create packages that worked best for our clients personal needs.
- From here I began traveling across the country to train all incoming directors of client care to help improve their clinic's workflow.
- I oversaw all the nurses and office staff's schedules as well as other clinic's within the Midwest that did not have an in-clinic manager.
Hair Stylist
Creative Hair Design Salon & Spa Omaha Ne
Omaha
01.2016 - 10.2019
- I initially began working as an assistant to higher level designers and worked my way into a full-time professional stylist position.
- I worked 40+ hours a week to build my clientele from the ground up.
- I was able to use my sales tactics, communication, and creative ability to connect with my clients and build a relationship with them.
- I also assisted in wedding event planning within the salon to book stylists for large wedding parties and make sure the whole process went smoothly and ran on time.
Education
Cosmetology License - Cosmetology
Capitol School of Hair Styling And Esthetics
Omaha, NE01-2015
High School Diploma -
Elkhorn South High School
Elkhorn, NE05-2014
Skills
- Consultative sales
- Technical support
- Time management
- Team development
- Brand representation
- High-energy attitude
- Adaptability and flexibility
- Scheduling
- Call center experience
Timeline
Customer Support Specialist
Milan Laser Hair Removal
12.2023 - 03.2024
Customer Service Representative
Company Pet Brands
08.2023 - 11.2023
Client Service Representative
Boys Town Behavioral Health Clinic
01.2023 - 07.2023
Hair Stylist/Business Owner
Hair by Bayy
11.2019 - Current
Director of Client Care
Ideal Image MedSpa
05.2019 - 12.2022
Hair Stylist
Creative Hair Design Salon & Spa Omaha Ne
01.2016 - 10.2019
Cosmetology License - Cosmetology
Capitol School of Hair Styling And Esthetics
High School Diploma -
Elkhorn South High School
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