Beatris Oliva
OMAHA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
Heartland Center for Reproductive Medicine
OMAHA
06.2024 - 03.2026
- Managed patient records and ensured accurate documentation in electronic health systems.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Scheduled appointments and coordinated follow-ups for patients seeking fertility treatments.
- Educated patients on treatment options, medications, and pre-visit preparations effectively.
- Collected vital signs and performed preliminary lab tests in a clinical environment.
- Maintained cleanliness and organization of examination rooms and medical supplies inventory.
- Collaborated with healthcare team to support patient care plans and address concerns promptly.
Client Care Coordinator
Comfort Keepers
OMAHA
05.2023 - 06.2024
- Coordinated client care plans with healthcare professionals and family members.
- Assisted clients with daily living activities and personal care needs.
- Managed scheduling and transportation for client appointments and services.
- Communicated effectively with clients to address concerns and provide support.
- Maintained accurate client records and documentation for services provided.
- Monitored client progress and reported changes to healthcare providers regularly.
- Completed required paperwork and followed up on missing information.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Connected clients to relevant service plans by analyzing needs in comparison to available programs.
- Monitored customer feedbacks and identified areas of improvement in services provided.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Medical Assistant
Nebraska Medicine
OMAHA
02.2017 - 05.2023
- Assisted physicians in patient examinations and procedures at a reproductive medicine clinic.
- Managed patient records and ensured accurate documentation in electronic health systems.
- Scheduled appointments and coordinated follow-ups for patients seeking fertility treatments.
- Maintained cleanliness and organization of examination rooms and medical supplies inventory.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Medical Assistant - Associates Degree in Advanced Applied Science
Vatterott College
MO 05.2003 - 12.2005
Skills
- Electronic health records
- Vital signs measurement
- Patient education
- Laboratory specimen collection
- Phlebotomy
- Bilingual/Spanish
- BLS certified
- 20 years of experience in field
- Use of multi line, scanning, faxing
- Experience in EPIC, EMR, and eIVF
- 10 years experience with focus on Women’s Health but not limited with experience in Internal Medicine, Fertility, Urogynecology
- Effective listening and communication skills
- 20 years in medication administration, EKG, and spirometry
Languages
Spanish
Full Professional
A1
Certification
- BLS certified
References
References available upon request.
Timeline
Medical Assistant
Heartland Center for Reproductive Medicine
06.2024 - 03.2026
Client Care Coordinator
Comfort Keepers
05.2023 - 06.2024
Medical Assistant
Nebraska Medicine
02.2017 - 05.2023
Medical Assistant - Associates Degree in Advanced Applied Science
Vatterott College
05.2003 - 12.2005