Belinda Tenney
Omaha
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
28
28
years of professional experience
Work History
Customer Service Representative/Level 3 Dispatcher
Clarion
10.2021 - Current
- Provide top notch customer service to customers over a span of thirteen companies throughout the US
- Weekend team leader to ensure high call volume weekends are run smoothly
- Train new employees on policies and procedures
Cashier
Caseys
11.2024 - 03.2024
- Opened the store six days weeks and did all requirements expected including but not limited to lottery audits, cleaning, and opening registers
Caregiver
HomeInstead
Omaha
09.2020 - 10.2021
- Company Overview: Omaha, NE
- Provide top quality care to the elderly
- Assists elderly with activities of daily living, including bathing, grooming, toileting, and any other needs according to daily care plan
- Encourage clients to do as much of their care as possible to promote continued independence and confidence
- Omaha, NE
Driver Expert (part-time)
Dominos
Horn Lake/Southaven
05.2018 - 12.2019
- Company Overview: Horn Lake/Southaven, MS
- Deliver high quality food to local customers
- Horn Lake/Southaven, MS
Code Enforcement Officer
Horn Lake Police Department
Horn Lake
10.2018 - 09.2019
- Company Overview: Horn Lake, MS
- Investigate and respond to code enforcement violations
- Issue written warnings and citations to court if needed
- Maintain daily reports of violations
- Assist in community service requirements for municipal court
- Horn Lake, MS
911/Police/Fire/EMS Dispatcher
Horn Lake Police Department
Horn Lake
09.2011 - 05.2018
- Company Overview: Horn Lake, MS
- Promptly and professionally answered emergency calls
- Obtained vital information quickly to dispatch to proper authorities
- Enter information into the computer-aided dispatch system accurately
- Ran driver checks and criminal history reports
- Provided navigation assistance when needed
- Horn Lake, MS
Package labeler
Smith & Nephew (Contractor Peoplemark)
Memphis
05.2008 - 08.2011
- Company Overview: Memphis, TN
- Checked final packaging and made sure proper labeling was printed
- Operated several types of label machines
- Memphis, TN
Professional cleaner
Self-Employed
Horn Lake
05.2008 - 08.2011
- Company Overview: Horn Lake, MS
- Provided top-notch cleaning services to local residents
- Horn Lake, MS
Softline Associate
Walmart
Southaven
03.2007 - 04.2008
- Company Overview: Southaven, MS
- Maintained infant clothing department and stocked inventory
- Provided excellent customer service
- Southaven, MS
Administrative Assistant
ABC Bus Companies
Winter Garden
12.1999 - 08.2001
- Company Overview: Winter Garden, FL
- Personal secretarial services to five managers
- Maintained petty-cash accounts
- Organized most itineraries
- Oversaw inventory and office supply purchases
- Created all needed correspondence
- Answered all calls and directed as needed
- Winter Garden, FL
Customer Retention Specialist
MBNA America Bank
Belfast
04.1997 - 07.1999
- Company Overview: Belfast, ME
- Used inbound and outbound calling tools to achieve a 82% reopen rate
- Helped customers in financial consolidations
- Adhered to appropriate legal scripting when required
- Chosen motivational speaker to increase department awareness for potential new hires
- Took and made a plethora of calls to existing and new customers to increase business growth
- Belfast, ME
Education
Associate of Arts - Business
Western International University
Tempe, AZ01.2006
Skills
- Customer service
- Conflict resolution
- Employee training
- Call center operations
- Quality assurance
- Customer relationship management
Additional Information - Commendations
Several written commendations and letters of recommendation are available upon request.
Timeline
Cashier
Caseys
11.2024 - 03.2024
Customer Service Representative/Level 3 Dispatcher
Clarion
10.2021 - Current
Caregiver
HomeInstead
09.2020 - 10.2021
Code Enforcement Officer
Horn Lake Police Department
10.2018 - 09.2019
Driver Expert (part-time)
Dominos
05.2018 - 12.2019
911/Police/Fire/EMS Dispatcher
Horn Lake Police Department
09.2011 - 05.2018
Package labeler
Smith & Nephew (Contractor Peoplemark)
05.2008 - 08.2011
Professional cleaner
Self-Employed
05.2008 - 08.2011
Softline Associate
Walmart
03.2007 - 04.2008
Administrative Assistant
ABC Bus Companies
12.1999 - 08.2001
Customer Retention Specialist
MBNA America Bank
04.1997 - 07.1999
Associate of Arts - Business
Western International University
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