Ben Umbriaco
Lincoln,NE
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Inside Sales Representative
Verizon Wireless
09.2021 - Current
- Managed approximately 30-40 incoming and outbound calls per day from customers.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Kindergarten Teacher
Somers School District 29
08.2013 - 08.2021
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Promoted learning through play with engaging activities, games and lessons.
Ice Cream Maker
Meadow Gold Dairy
07.2005 - 06.2008
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
Education
Bachelor of Science - Elementary Education
University of Great Falls
Great Falls, MT05.2012
Associate of Science - Elementary Education
Flathead Valley Community College
Kalispell, MT05.2011
Skills
- Cheerful and energetic
- Exceptional customer service
- Attention to Detail
- Product Knowledge
- Differentiated Instruction
- Parent-Teacher Communication
Timeline
Inside Sales Representative
Verizon Wireless
09.2021 - Current
Kindergarten Teacher
Somers School District 29
08.2013 - 08.2021
Ice Cream Maker
Meadow Gold Dairy
07.2005 - 06.2008
Bachelor of Science - Elementary Education
University of Great Falls
Associate of Science - Elementary Education
Flathead Valley Community College
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