Billie Rosenbaum
Lincoln
Summary
Dynamic Office Manager with a proven track record at Nebraska Orthodontics, excelling in customer service and organizational skills. Enhanced patient scheduling efficiency, developed training programs, and implemented marketing strategies that significantly boosted appointment bookings. Adept at fostering strong client relationships while maintaining confidentiality and professionalism in a fast-paced environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Office Manager
Nebraska Septic
05.2025 - 11.2025
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated schedules and appointments for for team and clients.
- Maintained filing systems and managed document retrieval processes.
- Assisted in bookkeeping tasks, including invoicing and expense tracking.
Dental Office Coordinator
Williamsburg Dental East
04.2024 - 05.2025
- Coordinated patient scheduling and office workflow to enhance operational efficiency.
- Collaborated with dental staff to streamline administrative processes and improve communication.
- Assisted with patient inquiries and provided support in a fast-paced environment.
- Maintained accurate patient records using electronic health record systems.
- Organized office events and training sessions to foster team engagement and development.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Office Manager
Eastview Dental
09.2023 - 04.2024
- Coordinated schedules and appointments for staff and clients.
- Trained new employees on office procedures and software use.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager
Nebraska Orthodontics (Formerly Ficke Orthodontics)
11.2005 - 09.2023
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
- Developed training programs for new staff, ensuring adherence to office protocols and improving team performance.
- Oversaw patient record management systems, ensuring accuracy and compliance with regulations.
- Implemented marketing strategies to boost patient engagement and increase appointment bookings.
- Collaborated with dental practitioners to optimize treatment workflows and enhance overall practice efficiency.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Education
High School Diploma -
West High School
Lincoln, NE Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Scheduling
- Employee supervision
Timeline
Office Manager
Nebraska Septic
05.2025 - 11.2025
Dental Office Coordinator
Williamsburg Dental East
04.2024 - 05.2025
Office Manager
Eastview Dental
09.2023 - 04.2024
Office Manager
Nebraska Orthodontics (Formerly Ficke Orthodontics)
11.2005 - 09.2023
High School Diploma -
West High School