Blake Buchanan
Tilden
Overview
11
11
years of professional experience
Work History
Service Manager
Davis Ford
Wayne
09.2024 - Current
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Maintained records of all customer interactions and transactions.
- Monitored service performance metrics to identify areas of improvement.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Provided technical support for hardware and software issues experienced by customers.
Service Advisor
Gregg Young
Columbus
06.2022 - 09.2024
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Courtesy Ford-lincoln Mercury
Norfolk
01.2021 - 06.2022
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Advisor
Norfolk GM Auto Center
Norfolk
01.2017 - 12.2021
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Technician
Norfolk GM Auto Center
Norfolk
01.2015 - 01.2017
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Communicated effectively with customers about repair progress and costs involved.
- Attended technical training courses when available to increase knowledge base.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Performed drive ability tests on vehicles after repairs were completed.
- Maintained a clean working environment at all times.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Adhered strictly to company policies concerning quality control standards.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Inspected vehicle engines and other components to identify potential issues.
Education
Some College (No Degree) - Automotive Technology
Northeast Community College
Norfolk, NEHigh School Diploma -
Elkhorn Valley
Tilden, NESkills
- Service coordination
- Service performance monitoring
- Technical support
- Standard operating procedures
- Customer relationship management
- Customer complaint resolution
Timeline
Service Manager
Davis Ford
09.2024 - Current
Service Advisor
Gregg Young
06.2022 - 09.2024
Service Advisor
Courtesy Ford-lincoln Mercury
01.2021 - 06.2022
Service Advisor
Norfolk GM Auto Center
01.2017 - 12.2021
Service Technician
Norfolk GM Auto Center
01.2015 - 01.2017
Some College (No Degree) - Automotive Technology
Northeast Community College
High School Diploma -
Elkhorn Valley
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