Bobby Rain
Omaha
Summary
Dynamic Solutions Specialist at Cox Communications with a proven track record in customer relationship management and creative problem-solving. Enhanced revenue through upselling and improved operational efficiency via process enhancements. Skilled in data entry and troubleshooting, delivering tailored solutions that foster client loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Solutions Specialist
Cox Communications
12.2024 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Increased records accuracy by effectively maintaining confidential patient databases.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
Custodian
Omaha Public Schools
07.2023 - 08.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Customer Service Representative
Lowe's
07.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Executed cash-handling tasks promptly and efficiently.
Education
High School Diploma -
Papillion La-Vista Senior High
Papillion, NE05.2019
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Troubleshooting product problems
- Attention to detail
- Problem-solving abilities
Timeline
Solutions Specialist
Cox Communications
12.2024 - Current
Custodian
Omaha Public Schools
07.2023 - 08.2024
Customer Service Representative
Lowe's
07.2020 - 07.2023
High School Diploma -
Papillion La-Vista Senior High
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