Branyielle Morrison
Omaha
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield Of Nebraska
11.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Member Service Representative
United Healthcare Group
03.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Benefits Specialist
Met Life Insurance
09.2019 - 02.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Education
Associate of Applied Science - Human Services
Metropolitan Community College
Omaha, NE09-2026
High School Diploma -
Northwest High
Omaha, NE05-2006
Skills
- Complaint resolution
- Account updating
- Scheduling
- Refund management
- Member account management
- System implementation
- Prioritization
- Researching
Timeline
Customer Service Representative
Blue Cross Blue Shield Of Nebraska
11.2023 - 08.2024
Member Service Representative
United Healthcare Group
03.2021 - 10.2023
Benefits Specialist
Met Life Insurance
09.2019 - 02.2021
Associate of Applied Science - Human Services
Metropolitan Community College
High School Diploma -
Northwest High
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