Experienced healthcare professional skilled in patient support, clinical lab operations, and administrative tasks. Strong communicator with a flexible, solutions-focused approach and knowledge of medical terminology and healthcare workflows.
Overview
11
11
years of professional experience
Work History
Clinical Research Associate I
UNMC & Children's Nebraska
11.2023 - 10.2024
Assisted in the coordination of clinical trial activities, including specimen processing/shipment per protocol and IATA standards, and informed consent procedures.
Managed accurate data entry and documentation using CTMS, EMR systems, and Microsoft Office tools.
Ensured compliance with regulatory guidelines through internal audits, medical record oversight, and team communication.
Collaborated with cross-functional teams to support project timelines, resolve study issues, and implement process improvements.
Maintained data integrity by monitoring study progress, supporting lab calibrations, and enhancing protocol adherence.
Office Manager
Essential Motion Spine & Sport
07.2022 - 02.2023
Managed front-desk operations for a team of four therapists, serving as the primary patient liaison, handling an average of 30 patients per day.
Verified insurance, processed payments, and maintained accurate billing and statement records.
Scheduled appointments to optimize patient flow, improve retention and supported marketing efforts.
Handled confidential information and maintained compliance with privacy standards.
Histotechnologist Trainee
Nebraska Medicine
09.2021 - 02.2022
Executed histologic techniques to patient and research specimens to facilitate pathological diagnoses.
Demonstrated strong attention to detail when preparing tissue specimens for microscopic examination, ensuring optimal slide quality for timely and accurate diagnoses.
Maximized lab productivity through meticulous maintenance of equipment and instruments.
Promoted positive collaboration among colleagues, encouraging teamwork and problem-solving skills.
Intermittent Medical Support Assistant
VA Medical Center Omaha
01.2022
Facilitated admissions, transfers, and discharges in an inpatient hospital setting
Operated multi-line phones and directed calls professionally
Laboratory Technician I
Methodist Pathology Center
03.2021 - 07.2021
Performed specimen evaluation, accessioning, labeling, sorting, and storage
Ensured accurate data entry and timely processing of specimens
Handled exceptions, resolved issues, and maintained supplies
Operated Laboratory Automation Systems and managed pre/post-analytical tasks
Delivered quality customer service with strong communication skills
Medical Technician
United States Air Force
01.2014 - 01.2016
Trained to administer first aid and life support care to patients
Operated EKGs and bag valve mask resuscitators
Monitored, recorded, and reported patient conditions and treatment responses
Utilized healthcare databases to document patient information
Assisted with medical administrative duties and communicated with the care team
Verified patient insurance benefits and ensured high patient satisfaction
Utilized EHR systems (VISTA, CPRS) to track and relay patient information for 15-20 patients
Coordinated patient transportation with Social Workers
Communicated with nurses and medical staff regarding patient movement
Provided exceptional customer service to Veterans and their visitors
Worked independently and collaboratively to ensure quality patient care
Document Imaging Associate
Nebraska Medicine
02.2018 - 08.2020
Prepared, scanned, and indexed medical records into electronic imaging systems, ensuring timely availability for clinical and business use.
Maintained compliance with HIPAA by securely handling and managing protected health information (PHI).
Improved imaging quality using advanced techniques and software, supporting accurate and accessible documentation.
Increased workflow efficiency by streamlining imaging processes, prioritizing tasks, and identifying operational bottlenecks.
Managed record retention and destruction schedules while maintaining organized documentation for easy retrieval.