Brenda Crawford
Omaha
Summary
Data Analyst with a strong background in Medicare processing at Signature Performance. Demonstrated expertise in data analysis and modeling, alongside effective customer relationship management. Trained staff and implemented streamlined processes, resulting in improved service quality and operational efficiency. Skilled in problem resolution with a focus on detail-oriented work.
Overview
37
37
years of professional experience
Work History
Data Analyst
Signature Performance
Omaha
04.2010 - 06.2012
- Managed front desk activities including answering phones,scheduling appointments and greeting visitors.
- Dated entry and processing medical claims to military bases.
- Medicare claim filings
- Provided except customer service to clients and visitors.
Customer Service Representative
Bullock Garages
Omaha
02.2001 - 03.2005
- Assisted customers with inquiries about services and products.
- Directed calls to different departments as well as different offices out of state.
- Filed documents
- Set up appointments
- Resolved customer inquiries and complaints via phone and e-mail.
Manager/Business Co-Owner
Runza Resturant
Omaha
04.1975 - 02.1999
- Trained staff on menu items and customer service techniques.
- Oversaw inventory management to maintain stock levels and quality.
- Implemented health and safety standards to promote a safe work environment.
- Prepared payroll for 28-30 employees.
- Maintained all financial records and payments.
Education
High School Diploma -
William Jennings Bryan High
Omaha, NE01-1977
Medical Terminology
Metropolitan Community College
Omaha, NESkills
- Data analysis and modeling
- Database management
- Microsoft Excel proficiency
- Medicare processing expertise
- Customer relationship management
- Attention to detail
- Problem resolution
- Staff training
References
References available upon request.
Timeline
Data Analyst
Signature Performance
04.2010 - 06.2012
Customer Service Representative
Bullock Garages
02.2001 - 03.2005
Manager/Business Co-Owner
Runza Resturant
04.1975 - 02.1999
High School Diploma -
William Jennings Bryan High
Medical Terminology
Metropolitan Community College