Brenda Fiegel
Omaha,Ne
Summary
Accomplished Store Manager at CAAT Jewelers, adept in inventory management and customer service, significantly enhancing operational efficiency and client satisfaction. Leveraged problem-solving and outstanding communication skills to mentor staff and streamline processes, achieving notable improvements in sales and customer relations.
Overview
20
20
years of professional experience
Work History
Store Manager
CAAT Jewelers
06.2022 - Current
- Executed sales operations and completed jewelry repairs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Appointment Clerk/customer Service
R&L Carriers
10.2022 - 06.2024
- Scheduled appointments for clients, ensuring efficient time management and reducing wait times.
- Improved client satisfaction by accurately managing appointment bookings and addressing scheduling conflicts.
- Reduced errors in appointment scheduling by implementing effective organizational systems.
- Managed appointment database to ensure accuracy and quick retrieval of client information.
- Enhanced office efficiency by streamlining appointment booking processes and utilizing scheduling software.
- Communicated with clients to confirm appointments, fostering trust and reliability.
- Delivered exceptional customer service by handling appointment inquiries promptly and professionally.
- Assisted clients with rescheduling needs, adapting to their preferences and availability.
- Scheduled appointments to ensure smooth daily operations.
- Handled appointment confirmations and cancellations, enhancing communication.
HUC (Health Unit Coordinator)
Lake Regional Hospital
08.2020 - 01.2022
- Coordinated unit activities to streamline daily operations.
- Optimized workflow, implementing new procedures for improved productivity.
- Improved patient care by supporting continuous staff development.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
Market Manager/GSA
Target
11.2016 - 08.2020
- Directed overall market operations, ensuring alignment with company goals and objectives.
- Improved customer satisfaction by analyzing market trends and implementing targeted strategies.
- Managed inventory levels to meet demand and reduce overstock, optimizing operational efficiency.
- Streamlined workflows to maximize efficiency and reduce operational bottlenecks.
- Supervised daily operations to ensure seamless execution and adherence to guidelines.
- Enhanced decision-making with data-driven insights and performance metrics.
Outbound Supervisor/Office Manager
LME Trucking
02.2005 - 09.2016
- Streamlined outbound processes by implementing efficient scheduling and resource allocation strategies.
- Elevated customer satisfaction rates with timely order processing and prompt issue resolution.
- Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
- Developed strong relationships with carriers, negotiating favorable contracts to reduce transportation costs while maintaining high service standards.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
- Maintained accurate shipping documentation, streamlining outbound operations to avoid delays or errors in deliveries.
- Created contingency plans for potential disruptions in the supply chain, minimizing downtime during unexpected events such as extreme weather or equipment malfunctions.
- Ensured compliance with industry regulations regarding shipment labels, manifests, customs declarations for international shipments.
- Enhanced communication between team members, fostering a collaborative work environment that encouraged information sharing and problemsolving.
Education
High School Diploma -
Community Christian School
Council Bluffs, IA1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Appointment Clerk/customer Service
R&L Carriers
10.2022 - 06.2024
Store Manager
CAAT Jewelers
06.2022 - Current
HUC (Health Unit Coordinator)
Lake Regional Hospital
08.2020 - 01.2022
Market Manager/GSA
Target
11.2016 - 08.2020
Outbound Supervisor/Office Manager
LME Trucking
02.2005 - 09.2016
High School Diploma -
Community Christian School
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