Brenda McNary
Omaha
Summary
Enthusiastic expertise in the Customer Service industry. Reliable, punctual and hardworking. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices Assistant Manager offering 5 years of experience in leadership roles.
Overview
10
10
years of professional experience
Work History
Customer Service Agent Assistant
Uhaul Moving And Storage
02.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Supervisor
Walgreens
08.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Professional Landscaper
Hoses And Roses LLC
04.2021 - 08.2021
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Maintained grounds by trimming, weeding and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
Front Desk Associate
Kalahari Resorts & Conventions
11.2020 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Answered guest questions and referred to local points of interest.
- Performed basic daily bookkeeping tasks.
Production Worker
Michael Foods Inc.
04.2019 - 10.2019
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
- Conducted quality inspections of finished products and made minor repairs to meet project expectations
- Located and picked merchandise weighing up to 1000 pounds to fulfill daily customer orders
Assistant Store Manager
Cenex Zip Trip
12.2017 - 03.2019
- Managed scheduling for store shifts so that there was proper staffing at all times.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Devised, deployed, monitored and strengthened promotional approaches to boost long-term business success with optimal sales and profit levels.
Forklift Operator
Midwest Manufacturing
03.2017 - 10.2017
- Moved pallets of merchandise using electric forklifts and electric pallets
- Located proper slots on storage racks and set pallets in place with forklift.
- Transported goods between warehouse locations according to shipment and storage needs.
- Handled multiple tasks simultaneously to maximize work efficiency
Front Desk Agent
Holiday Inn Express
10.2013 - 10.2017
- Collected deposits, fees, payments, processed all financial data and gave receipts and change to customers
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Promoted loyalty by signing customers up for IGH rewards program to encourage repeat stays through exceptional service
Cleaning Specialist
FBG Service Corporation
03.2016 - 03.2017
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks
- Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas
- Maintained documentation for areas such as orders, activities, schedules and employee performance
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
Education
General Studies - undefined
Central High School
Omaha, NE2001
Skills
- Relationship building and management
- Goals and performance
- Operations
- Project Manager
- Proficient in Microsoft Word, Excel, and Office
- Sales
- Scheduling
- Credit Card Handling
- Staff Management
References
Sam Allmon
402-740-7569
Manager
Laurie Mcanearney
402-504-3716
Manager
Ken Riggenbaugh
402-850-3030
Manager
Timeline
Customer Service Agent Assistant
Uhaul Moving And Storage
02.2022 - Current
Shift Supervisor
Walgreens
08.2021 - 01.2022
Professional Landscaper
Hoses And Roses LLC
04.2021 - 08.2021
Front Desk Associate
Kalahari Resorts & Conventions
11.2020 - 04.2021
Production Worker
Michael Foods Inc.
04.2019 - 10.2019
Assistant Store Manager
Cenex Zip Trip
12.2017 - 03.2019
Forklift Operator
Midwest Manufacturing
03.2017 - 10.2017
Cleaning Specialist
FBG Service Corporation
03.2016 - 03.2017
Front Desk Agent
Holiday Inn Express
10.2013 - 10.2017
General Studies - undefined
Central High School
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