Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brent Tripp

Omaha,NE

Summary

Dedicated shop manager with a proven track record of successfully overseeing store operations, from staffing to sales. Skilled in strategic planning and ensuring exceptional customer service. Adept at motivating and leading teams to achieve and exceed performance goals. Strong background in optimizing processes to drive business growth and enhance overall efficiency.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Shop Manager

Certified Transmission-Council Bluffs, IA
05.2019 - Current
  • Encourage team to achieve sales targets and deliver outstanding customer service.
  • Monitored adherence to established safety protocols and organizational guidelines.
  • Oversaw and documented all financial transactions.
  • Streamlined inventory management processes to enhance efficiency.
  • Oversaw and impacted net income for location, guaranteeing positive ROI.

Service Advisor

Watson's Auto Service
03.2019 - 05.2019
  • Directed technicians and service personnel, ensuring efficient task execution.
  • Updated and restocked in-house parts as necessary.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Store Manager

Dillards
01.2005 - 01.2019
  • Exceeded planned sales and profits by effectively merchandising the store, managing human resources, and controlling expenses.
  • Ensure that the store is properly staffed by maintaining high standards in the recruitment and selection of associates, by providing thorough training / coaching, and by maintaining a quality work environment that encourages the retention and development of talented associates.
  • Supervise and ensure compliance of personnel with established Safety, Loss Prevention, Human Resources, and record keeping procedures and policies.
  • Ensure that guests receive outstanding service by providing an attractive shopping environment and knowledgeable, friendly associates who are responsive to guest needs.
  • Encourage the growth and development of subordinate managers through effective training, communication, delegation, and personal example in order to promote talent within the organization.
  • Trained, coached and mentored staff in Dillard's Credit Program
  • Effectively decreased shrink by implementing programs to deter and monitor theft both internally and externally.

Senior Airman

United States Air Force-Cheyenne, WY
01.1991 - 01.1995
  • Performed preventive maintenance inspections on 237 isolated generator set installations supporting the 90th Missile Wing.
  • Maintained and operated Facility Overhaul Department, servicing, repairing and rebuilding fuel pumps, injectors, starters and transfer pumps.
  • Developed and maintained Facilities Supply Department, insuring adequate stock levels in support of maintenance inspections.
  • Assigned as Safety NCO, ensuring adherence to all safety programs set forth by USAF

Education

High school or equivalent -

Wichita South High School

Skills

  • Employee Management
  • Transmission
  • Strategic Planning
  • Automotive service
  • Loss Prevention
  • P&L Management
  • Recruiting
  • Customer service

Certification

Driver's License

Timeline

Shop Manager

Certified Transmission-Council Bluffs, IA
05.2019 - Current

Service Advisor

Watson's Auto Service
03.2019 - 05.2019

Store Manager

Dillards
01.2005 - 01.2019

Senior Airman

United States Air Force-Cheyenne, WY
01.1991 - 01.1995

High school or equivalent -

Wichita South High School

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Brent Tripp