Brian Peters
Omaha
Summary
Motivated and detail-oriented professional with a strong background in customer service, logistics, and public safety. Recognized for reliability, strong work ethic, and ability to collaborate with teams to meet goals. Committed to delivering exceptional service, improving operational efficiency, and contributing to workplace success.
Overview
21
21
years of professional experience
Work History
BDC Representative
Villiage Point Toyota
Omaha, NE
01.2026 - Current
- Oversaw customer inquiries across various communication channels, ensuring prompt and precise responses.
- Streamlined service appointment facilitation by coordinating with technicians to enhance scheduling efficiency.
- Cultivated extensive expertise in vehicle inventory to optimize customer interactions.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Customer Service Representative
EcoShield Pest Solutions
Omaha, NE
04.2025 - 06.2025
- Managed high-volume inbound and outbound calls to schedule services, answer inquiries, and route calls.
- Coordinated technician schedules to ensure efficient and organized service routes.
- Responded promptly to customer alerts via SMS, email, and phone.
Shipping and Receiving Clerk
Baxter Volkswagen of Omaha
Omaha, NE
05.2022 - 02.2025
- Promoted from Delivery Driver to Shipping and Receiving Clerk.
- Received and processed daily parts shipments, maintaining accurate inventory records.
- Prepared and organized customer and delivery orders.
Dispatcher / Customer Service
Burton Plumbing
Omaha, NE
02.2022 - 04.2022
- Scheduled service appointments and efficiently dispatched technicians to job sites.
- Provided prompt and helpful customer support and issue resolution.
Warehouse Associate
Walmart Distribution
Omaha, NE
07.2021 - 02.2022
- Processed and organized pallets for refurbishment, consolidation, or liquidation.
- Safely operated a forklift for loading, stacking, and shipping tasks.
- Conducted product audits across warehouse inventory to ensure accuracy.
Delivery Parts Driver
Gregg Young Chevrolet
04.2021 - 07.2021
Courier
FedEx Express
08.2020 - 12.2020
Animal Control Officer
Nebraska Humane Society
Omaha, NE
05.2015 - 08.2020
- Responded to emergency calls and effectively collaborated with local law enforcement.
- Conducted comprehensive investigations, collected evidence, and thoroughly documented incidents.
- Represented the organization in court proceedings when required.
Lead Server / Cook
Immanuel Lakeside Village
08.2005 - 05.2015
Security Officer
Werner Enterprises
10.2010 - 08.2011
Education
Bachelor of Science - Criminal Justice
Bellevue University
11-2015
Associate of Applied Science - Criminal Justice
Metropolitan Community College
08-2010
High School Diploma - undefined
Millard West High School
01-2007
Skills
- Core Competencies: Customer Service & Communication, Route Coordination & Logistics, Microsoft Office (Word, Excel, PowerPoint, Access)
- Technical & Operations: Call Center & Dispatching, Inventory Management, Forklift Operation
- Leadership & Safety: Team Leadership, Interviewing & Investigations, Public Safety Procedures
Timeline
BDC Representative
Villiage Point Toyota
01.2026 - Current
Customer Service Representative
EcoShield Pest Solutions
04.2025 - 06.2025
Shipping and Receiving Clerk
Baxter Volkswagen of Omaha
05.2022 - 02.2025
Dispatcher / Customer Service
Burton Plumbing
02.2022 - 04.2022
Warehouse Associate
Walmart Distribution
07.2021 - 02.2022
Delivery Parts Driver
Gregg Young Chevrolet
04.2021 - 07.2021
Courier
FedEx Express
08.2020 - 12.2020
Animal Control Officer
Nebraska Humane Society
05.2015 - 08.2020
Security Officer
Werner Enterprises
10.2010 - 08.2011
Lead Server / Cook
Immanuel Lakeside Village
08.2005 - 05.2015
Bachelor of Science - Criminal Justice
Bellevue University
Associate of Applied Science - Criminal Justice
Metropolitan Community College
High School Diploma - undefined
Millard West High School