Brian Yager
Operations Manager
La Vista
Summary
Dynamic Operations and Human Resources Manager with a proven track record at Allied Universal Security Services and Yale Enforcement Services. Expert in operations management and problem-solving, leading to increased accountability and customer satisfaction. Skilled in process improvement and team leadership, significantly enhancing company culture and operational efficiency.
Seasoned Operations Manager and talented leader with 16+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
1
1
Language
Work History
Operations Manager
Allied Universal Security Services
03.2012 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Human Resources Manager
Yale Enforcement Services
01.2006 - 03.2012
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
Education
No Degree - General Education
Cedar Bluffs High School
Cedar Bluffs, NE 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Organizational management
MS office
Team leadership
Data analysis
KPI tracking
Health and safety compliance
Performance reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 200+ staff members.
Timeline
Operations Manager
Allied Universal Security Services
03.2012 - Current
Human Resources Manager
Yale Enforcement Services
01.2006 - 03.2012
No Degree - General Education
Cedar Bluffs High School
05.2001 -
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