Briana Nakai
Bellevue
Summary
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
21
21
years of professional experience
Work History
Surgery Scheduler
Children's Nebraska Plastic Surgery
09.2022 - Current
- Coordinated surgical schedules to optimize operating room utilization and reduce patient wait times.
- Managed patient communications regarding times and dates of availability and any scheduling changes.
- Reduced scheduling conflicts by working with Administrative and clinical team managing Surgeon's schedules.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Collaborated with surgeons and nursing staff to prioritize urgent cases and streamline workflows.
- Collaborated with other Surgical offices and Surgery Scheduler to offer patient's the opportunity to combine procedures for the patient.
Clinic Support Assistant (CSA) Plastics & Neurosurgery
Children’s Hospital & Medical Center
06.2021 - Current
- Wrote and published memos, notes and other written correspondence promoting professional in-office communication for employees.
- Coached co-workers through day-to-day work and complex problems.
- Monitored office supplies and re-ordered, working with the Administrative Assistant to keep desired supplies in stock for seamless office functionality.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Interpreted management directives to define and document administrative staff process.
- Standardized office structures and processes to promote collaboration and increased performance.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to Clinical staff.
- Liaised between staff, vendors, and patient families to maintain effective lines of communication.
- Continually seeking methods of improving daily operations, communications with patient families, recordkeeping, and data entry to increase efficiency.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and transferred callers to appropriate clinic or staff member.
- Supported clinic leaders/providers by scheduling appointments and organizing clinic itinerary.
- Building and maintaining excellent customer/patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Learned and operated Epic in the functions needed to support the clinics assigned.
- Helping to keep track of the Doctor’s schedules in Outlook to assist the Administrative Assistant as well as Dr’s.
Administrative Assistant
Noah’s Ark Preschool & Childcare
01.2018 - 05.2021
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed research to collect and record marketing data.
- Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Generated reports and typed letters in Publisher and Word for maximum impact and results.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained complex digital filing system for financial information.
- Managed accounts receivable for business office grossing $204,000 per year.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Marketing Assistant
Woodhouse Auto Family
01.2007 - 01.2011
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Wrote and prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
- Maintained complete database of all files, contracts, and project materials.
- Set up, completed, and tracked customer surveys for local, regional and national campaigns.
- Collaborated with team members to help expand marketing channels.
- Planned and executed internal and external events.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Worked with Vendors to complete projects according to schedule and specifications.
Receptionist
Eye Specialist
01.2005 - 01.2007
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered more than 50 incoming calls daily to resolve issues and schedule appointments.
- Provided clerical support to 20 company employees by copying, faxing and filing documents.
- Assisted in administrative duties for office team, including making phone calls, copies, and schedules.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled and confirmed appointments and meeting for the Doctors.
- Corresponded with clients through email, telephone, or postal mail.
Education
1 year Ministry Internship -
San Juan Masters Commission
San Juan, TX05.2005
High School Diploma - undefined
Bellevue East High School
Bellevue, NE05.2004
Bachelor of Science - Medical Management
Colorado Technical University
Colorado Springs, CO03-2026
Skills
- Process Optimization
- Spreadsheet Management
- Office Administration
- Organizing Mail
- Document Conversion
- Accounts Receiving/Payable
- Patient Scheduling
- Administrative Support
- Paperwork Drafting
- Sorting and Labeling
- Relationship Building
- Schedule coordination
- Patient relations
- Office administration
Deans list
Maintains a 3.95 GPA awarding me a place on the Dean's list at Colorado Technical University.
Timeline
Surgery Scheduler
Children's Nebraska Plastic Surgery
09.2022 - Current
Clinic Support Assistant (CSA) Plastics & Neurosurgery
Children’s Hospital & Medical Center
06.2021 - Current
Administrative Assistant
Noah’s Ark Preschool & Childcare
01.2018 - 05.2021
Marketing Assistant
Woodhouse Auto Family
01.2007 - 01.2011
Receptionist
Eye Specialist
01.2005 - 01.2007
High School Diploma - undefined
Bellevue East High School
1 year Ministry Internship -
San Juan Masters Commission
Bachelor of Science - Medical Management
Colorado Technical University