Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Coghlan

Lincoln

Summary

Dynamic and dedicated professional with a proven track record at Lazlo's Brewery & Grill, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and multitasking skills, while efficiently managing high-pressure situations. Committed to delivering exceptional experiences and fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Host

Lazlo's Brewery & Grill
10.2019 - 04.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Lawn Care Technician

MD Aquatics
03.2021 - 06.2021
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Installed boat docks, sea walls and other water related structures.

Barista

New Day
02.2020 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Collaborated with coworkers to create new drinks to promote throughout the year.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Shift Leader

Culver's Restaurant
02.2019 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created a positive work environment utilizing hospitality as well as customer service skills.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.


Server

Bethany Cafe
02.2018 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Lincoln East High School
Lincoln, NE

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Lawn Care Technician

MD Aquatics
03.2021 - 06.2021

Barista

New Day
02.2020 - 03.2021

Host

Lazlo's Brewery & Grill
10.2019 - 04.2022

Shift Leader

Culver's Restaurant
02.2019 - 10.2019

Server

Bethany Cafe
02.2018 - 08.2018

Lincoln East High School

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Brianna Coghlan