Brianna Gritney
Papillion
Summary
Dynamic and resilient professional with a proven track record at Stater Brothers Markets, excelling in leadership and customer satisfaction. Adept at inventory management and team motivation, consistently achieving high-quality service standards. Quick learner and organized multi-tasker, dedicated to enhancing operational efficiency and fostering a customer-oriented environment.
Overview
11
11
years of professional experience
Work History
Service Deli Clerk/Manager
Stater Brothers Markets
11.2016 - Current
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for 8+ staff by planning and designating shifts and hours.
- Directed team of 8+ deli workers .
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on monthly basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated and organized all restaurant inventory.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inventoried food products and associated materials on monthly basis.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Front End Courtesy Clerk
Stater Brothers Markets
04.2016 - 11.2016
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked independently with minimal supervision.
Games Hostess
Six Flags Magic Mountain
10.2014 - 01.2016
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management
- Spieled on speaker-phone to attract guest to assigned game
- Responsible for enforcing rules, awarding prizes and other supervisory assigned tasks as related to Games Operations
- Maintains cleanliness and organization throughout each shift in each assigned location
- Responsible for till and inventory management which includes creating sales, completing cash transactions and physical inventory counts
- Interact with guests to encourage play and repeat play at assigned location(s). Constant use of voice and high physical energy are necessary
Education
High School Diploma -
Lancaster High School
Lancaster, CA06.2013
Associate of Arts - Early Childhood Education
Antelope Valley College
Lancaster, CASkills
- Quick learner
- Fast and efficient service worker
- Dedicated team Leader
- Organized multi-tasker
- Customer-oriented
- Responsible
- Hard Working
- Flexible
- Reliable
- Resilient
Accomplishments
- Named “Employee of the Month” in October 2015 as a Games Hostess for Excellent customer service
- Acknowledged for extraordinary service by supervisors and clients
- Promoted To Service Deli Manager
- Supervised team of 8+ staff members.
- Food Handlers Card
- Exceeded company sales on Multiple Holidays
Timeline
Service Deli Clerk/Manager
Stater Brothers Markets
11.2016 - Current
Front End Courtesy Clerk
Stater Brothers Markets
04.2016 - 11.2016
Games Hostess
Six Flags Magic Mountain
10.2014 - 01.2016
High School Diploma -
Lancaster High School
Associate of Arts - Early Childhood Education
Antelope Valley College
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