Brianna Williamson
Omaha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Optical Lab Technician
Walman Optical
08.2020 - 02.2023
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from receiving prescription information to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
Linen Processor
Shared Service Systems
04.2017 - 05.2020
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Customer Service Representative
Nebraska Furniture Mart
10.2016 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Updated customer's address on file if needed.
- Scheduled delivery dates for orders placed.
Lead Teacher, Toddler Room
Adventure Time Academy
10.2015 - 10.2016
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Led enriching outdoor activities that promoted physical fitness, coordination, and exploration of the natural world.
Cashier
No Frills Supermarket
09.2014 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
South High Magnet
Omaha, NE05.2016
Skills
- Quality control inspection
- Professional telephone demeanor
- Call Center Operations
- Computerized Lens Surfacing
- Appointment Scheduling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Computer Proficiency
Timeline
Optical Lab Technician
Walman Optical
08.2020 - 02.2023
Linen Processor
Shared Service Systems
04.2017 - 05.2020
Customer Service Representative
Nebraska Furniture Mart
10.2016 - 04.2017
Lead Teacher, Toddler Room
Adventure Time Academy
10.2015 - 10.2016
Cashier
No Frills Supermarket
09.2014 - 10.2015
High School Diploma -
South High Magnet
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