Brigette WOOLRIDGE
Waterloo
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bath & Body Works
04.2024 - 11.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Transportation Driver
Plattsmouth Cab Company
09.2015 - 10.2017
- Followed written directions accurately to ensure successful completion of routes within established deadlines
- Communicated professionally with customers regarding pickup and delivery times
- Maintained logs of working hours and vehicle service records according to state and federal regulations
- Picked up and met passengers according to requests, appointments, and schedule
CSR/TSR
West Telemarketing
05.2010 - 08.2013
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Provided exceptional customer service to clients in fast-paced call center environment
- Displayed strong organizational skills while managing multiple projects simultaneously
- Logged details of customer service calls in computer system following correct
- Assisted customers with product selection by providing detailed information about available products and services.
Cook
Aromas INC
05.2005 - 08.2009
- Helped restock shelves when necessary to maintain an organized display area
- Followed all safety protocols while handling food
- Delivered exceptional customer service at all points of contact.
Overnight Stocker
Target
05.2005 - 08.2009
Shift Manager
McDonald's
05.2005 - 08.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Clinical Medical Assisting -
Kaplan University
Omaha, NebraskaBellevue University
Bellevue, NEHigh School Diploma -
Central High School
Omaha, NE05-1994
Skills
- Time Management
- Verbal and Written Communication
- Sales Expertise
- Critical Thinking
- Customer Consulting
- Conflict Resolution
- Customer Relations
- Courteous Demeanor
- Positive and Professional
- Customer Service
- Multi-Task Management
- Excellent Communication Skills
Timeline
Sales Associate
Bath & Body Works
04.2024 - 11.2024
Transportation Driver
Plattsmouth Cab Company
09.2015 - 10.2017
CSR/TSR
West Telemarketing
05.2010 - 08.2013
Cook
Aromas INC
05.2005 - 08.2009
Overnight Stocker
Target
05.2005 - 08.2009
Shift Manager
McDonald's
05.2005 - 08.2009
Clinical Medical Assisting -
Kaplan University
High School Diploma -
Central High School
Bellevue University
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