Brittani Bates
Omaha
Summary
Dynamic recruiter excelling in client relations and issue resolution. Adept at leveraging CRM systems to enhance customer service and drive account growth. Recognized for strong teamwork and collaboration skills, consistently delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Account Manager/ Recruiter
Cariant Health Partners
06.2023 - Current
- Assisted in managing client accounts and maintaining strong relationships.
- Supported account planning and execution of marketing strategies for clients.
- Collaborated with cross-functional teams to address client needs effectively.
- Learned industry-specific software tools for tracking account performance.
Titan Medical Group
Credentialing Specialists
07.2022 - 06.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Document Specialist
Applied Underwriters Inc
07.2021 - 06.2022
- Managed document preparation and processing for insurance applications and claims.
- Ensured compliance with regulatory requirements through meticulous document review.
- Collaborated with cross-functional teams to streamline documentation workflows.
- Utilized document management systems to organize, track, and retrieve files efficiently.
- Managed file archival and information retrievals.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Caption Call/ Welcoming Agent
Alorica
05.2017 - 07.2021
- Assisted customers by providing product information and resolving inquiries efficiently.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Handled high-volume call traffic while maintaining professionalism and composure.
- Collaborated with team members to improve service delivery and streamline processes.
- Maintained detailed records of customer interactions to support follow-up actions.
Education
GED -
Metropolitan Community College
Omaha, NESkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- Customer relationship management (CRM)
- Networking skills
- Cold calling skills
Timeline
Account Manager/ Recruiter
Cariant Health Partners
06.2023 - Current
Titan Medical Group
Credentialing Specialists
07.2022 - 06.2023
Document Specialist
Applied Underwriters Inc
07.2021 - 06.2022
Caption Call/ Welcoming Agent
Alorica
05.2017 - 07.2021
GED -
Metropolitan Community College