Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Brittany Rodriguez

Bellevue,NE

Summary

Experienced customer-focused professional with over 6 years in high-pressure environments, including specialized roles in the U.S. Air Force. Expert in providing stellar service, building customer connections, and ensuring optimal operational performance. Skilled in managing inventory and maintaining a welcoming environment. Strong communication abilities and passion for customer service. Committed to sharing product knowledge and delivering personalized recommendations to enhance customer experiences. Ready to contribute to a dynamic and engaging work atmosphere.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Non-Commissioned Officer In Charge of Base Operational Medicine Clinic

U.S. Air Force
09.2022 - Current
  • Co-directed an aeromedical program providing medical services to 4,300 active personnel and 1,700 aviators across 31 units.
  • Processed 144 deployment waivers, improving readiness for 5 major commands and enhancing operational capability.
  • Managed urgent deployments, clearing 47 personnel in under 48 hours during a 70% staffing shortage.
  • Oversaw 18 staff members across 2 departments, completing 5,700 annual medical evaluations to maintain readiness.
  • Developed 14 standard operating procedures, streamlining clinic workflows and boosting overall efficiency.

Flight and Operational Medical Technician

U.S. Air Force
11.2018 - 09.2022
  • Delivered healthcare services across five clinics and ten residential units, managing care for 9,700 enrollees and 21,000 beneficiaries.
  • Supported providers in surgical and preventive procedures, maintaining compliance with medical standards.
  • Streamlined patient records processing, achieving a reduction in time by 41.4% through effective coordination.
  • Coordinated healthcare for 80 aviation personnel, ensuring a 96% flight readiness rate through timely vaccinations and recommendations.
  • Secured $500,000 in services for 91 individuals by collaborating to remodel a shelter for the homeless community.

Sales Associate

Coach
01.2017 - 03.2018
  • Provided stellar customer service, enhancing overall customer satisfaction scores significantly.
  • Assisted customers with product selection and personalized recommendations, leading to a noticeable increase in upsell sales.
  • Maintained an organized and welcoming store environment, contributing to a positive shopping experience for guests.
  • Communicated product information effectively, building connections that encouraged repeat visits and referrals.
  • Awards: Airman of the 4th Quarter in 2020, Commandant's Award at Airman Leadership School, Meritorious Service Medal

Assistant Store Manager/Sales Associate

J. Crew Factory/Mercantile
10.2016 - 01.2017
  • Fostered strong customer relationships that contributed to a rise in brand loyalty and repeat visits.
  • Delivered exceptional customer service, assisting guests with product selection and usage tips, leading to improved satisfaction ratings.
  • Maintained a well-organized store environment, optimizing inventory levels and ensuring product availability.
  • Supported team performance to achieve sales goals, driving significant increases in store revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Store Manager/Sales Associate/Buyer

Plato's Closet
02.2013 - 10.2016
  • Maintained inventory and ensured accurate pricing, achieving 95% compliance with merchandising standards and enhancing store organization.
  • Contributed to a clean and welcoming store environment, achieving 100% compliance during operational audits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Some College (No Degree) - Political Science

Colorado State University
Fort Collins, CO

Associate of Applied Science - Practical Nursing

Community College of The Air Force
Montgomery, AL
01-2025

Skills

  • Staff development
  • Written communication
  • Adaptability and flexibility
  • Team collaboration
  • Professional demeanor
  • Interpersonal communication
  • Conflict resolution
  • Security protocols
  • Team building
  • Active listening

Certification

  • Nationally Registered Emergency Medical Technician
  • CPR certified
  • NAEMT Tactical Combat Casualty Care Medical Provider certification
  • National Institute for Occupation Health and Safety Spirometry Certification

Timeline

Non-Commissioned Officer In Charge of Base Operational Medicine Clinic

U.S. Air Force
09.2022 - Current

Flight and Operational Medical Technician

U.S. Air Force
11.2018 - 09.2022

Sales Associate

Coach
01.2017 - 03.2018

Assistant Store Manager/Sales Associate

J. Crew Factory/Mercantile
10.2016 - 01.2017

Assistant Store Manager/Sales Associate/Buyer

Plato's Closet
02.2013 - 10.2016

Some College (No Degree) - Political Science

Colorado State University

Associate of Applied Science - Practical Nursing

Community College of The Air Force

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