Brittany Synhorst
Hickman
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Receptionist
Driftwood Pet Resort
Lincoln
04.2025 - Current
- Greeted clients and their pets upon arrival at the facility.
- Managed phone inquiries and scheduled appointments for pet services.
- Maintained cleanliness and organization of the reception area.
Receptionist
Animal Care Clinic
Lincoln
07.2023 - 04.2025
- Greeted clients and their pets upon arrival at the facility.
- Managed phone inquiries and scheduled appointments for pet services.
- Maintained cleanliness and organization of the reception area.
- Assisted in processing client payments and managing cash transactions.
- Coordinated with team members to ensure smooth daily operations.
- Handled customer concerns and inquiries with professionalism and empathy.
- Updated client records in the management system accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
Yankee Hill Animal Hospital
Lincoln
08.2022 - 07.2023
- Greeted clients and their pets upon arrival at the facility.
- Managed phone inquiries and scheduled appointments for pet services.
- Maintained cleanliness and organization of the reception area.
- Assisted in processing client payments and managing cash transactions.
- Coordinated with team members to ensure smooth daily operations.
Pet Groomer
Pet Care Center
Lincoln
01.2018 - 04.2022
- Groomed various breeds using clippers, scissors, and grooming tools.
- Bathed pets with specialized shampoos and conditioners for coat health.
- Maintained cleanliness of grooming area and equipment to ensure safety.
- Communicated with pet owners about grooming needs and care instructions.
- Handled anxious or difficult pets using calming techniques and patience.
- Monitored pet health during grooming sessions, reporting concerns to owners.
- Scheduled appointments and managed client records for efficient service delivery.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Greeted customers and their pets upon arrival for grooming services.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
Education
Wilber-Clatonia High School
Wilber , NESkills
- Appointment scheduling
- Customer service
- Cash handling
- Client record management
- Front desk operations
- Telephone etiquette
- Team coordination
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Empathy
- Scheduling appointments
Timeline
Receptionist
Driftwood Pet Resort
04.2025 - Current
Receptionist
Animal Care Clinic
07.2023 - 04.2025
Receptionist
Yankee Hill Animal Hospital
08.2022 - 07.2023
Pet Groomer
Pet Care Center
01.2018 - 04.2022
Wilber-Clatonia High School