Brook-Lynn Burgess

Maintained a safe and clean environment for the children by adhering to health and safety protocols.

Established rapport with parents during pick-up and drop-off times, fostering open lines of communication. Enhanced children''s social skills by facilitating group activities and promoting positive interactions. Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy. Maintained clean, trash-free workspaces to maximize productivity and safety. Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers. Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Maintained safety standards by properly handling food and adhering to sanitation guidelines. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. Promoted a positive work environment through effective communication with colleagues and supervisors.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Assisted customers by answering questions and fulfilling requests. Communicated with customers and team members to solve problems. Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.